CVS PharmacyReviews of cvs.com

CVS is overwhelming by their own success! The people work over there, don't care about their customers. Find another place for your medical needs.

i don't know if cvs is getting desparate or what but they have definitely become shady. my father and husband have certain meds that go to their pharmacy. i have removed their numbers and yet they still get reminders. my father is 86 years old. I renewed his meds through his online pharmacy and then got a message that it was not refilled but low and behold, it was refilled at cvs. they sent him and my husband messages saying their prescription is ready when in fact, it was sent to their other online pharmacy. since it was medicare, they have a history but I did not order from CVS. My father got a reminder and he just went and got it. shady! This just started happening. Makes me not want to shop there for any reason what so ever.

11/18/2021 I went into the CVS (Consumer Value Store) in Edenton, N.C. to purchase one of my medications using a CVS coupon on my phone. I am on Medicare and I purchase my medications by that. I take two different medications to balance my hormones but Medicare will not pay for both so I had to choose which one Medicare would pay for. With the coupon on my phone for that medication I would save about $60. But because I have Medicare that coupon not be honored. So I could not save my $60 that could have been spent on something else. Problems like this should be better solved for the customer and their health.

Duke Street 24 hours CVS pharmacy as one of the worst in Virginia.,it takes him about 45 minutes to answer the phone. Sometimes they pick up then hang up phone not sure if that is purposely or call just drop. the phone to hang up on you, it’s not the people that work there it’s the management they need to hire more people it’s ridiculous it makes developing country five star compared to this one I give it a zero star. They need to hire more help. It appears The upper management to to read these reviews, not to meantiin you can’t even get the meds you pefer due to choices the make with manufacturers it’s really poorly run selection on meds as well as help need it. Hire more people. CVS shore pay attention to customer service.

Tried to schedule a flu shot,it was impossible! Was told had to go on line,nothing on there for flu shots,just covid( of course) I spend 45 min on hold just trying to speak to someone to direct me where to go to on my computer because nothing on there was showing me where to go.spoke to a representative that put me on hold and never came back on,called back was told me they basically didn't know what to tell me.asked to speak to a supervisor was told they didn't have any.a hour later still can't make a appointment to get shot.y r they making it as hard as possible? What happened to walking in and getting one.it is getting impossible to do anything without jumping through a hundred hurdles. Guess no flu shot for me this year

Don't try to call your local CVS pharmacy about anything other than hours or your prescription(s). Don't waste your valuable time. You will be shuttled through their AI phone system, regardless of needing to SPEAK WITH A PERSON AT THE STORE! I needed to find out if this CVS pharmacy had any stock of the home 15 minute Rapid Covid-19 Tests. Instead of being connected with someone in the pharmacy my call went half way around planet earth to a person who was unable to help me because I needed to call the store directly. The irony was not lost on me but my patience had evaporated as I needed those tests to drop them off at my stepson place. Him, his wife and three children needed these tests and I am trying to navigate a flawed CVS phone system. I am going to Walgreens.

I just saw 85% of the reviews are negative <5. Duh CVS, that should be a wake up call. We all can get what we need online and delivered....dodo more! Help your clients who sell within your brick and mortar stores an teach your staff- especially the pharmacy staff to be 1. Correct, 2. Pleasant, and 3. Available in person or on the phone in less than OMG 15 minutes. Even a, sorry will get back as soon as I can VERSUS your disgusting approach of distance an No communication. MARK MY WORDS. THIS WILL COME BSCK TO HAUNT AND DESTROY THE CVS BUSINESS.

On Monday, November 8, 2021, I went to the CVS on 61-15 Metropolitan Avenue in Queens, NY 11385 to get a PCR test required by the hospital three days before I was going to get a Colonoscopy and Endoscopy on Friday, November 12. To begin with no one in the pharmacy was able to tell me where this test was to be done or they couldn't be bothered ... It was a customer who heard me asking and told me I'd have to go through the drive-thru. Fine. I exited the building and drove to the drive-thru. I had to honk my horn to get someone's attention. Well,I self-administered the test as directed by the person at the window and was told the results would be available in 2 days or by Wednesday, November 10. I didn't have a result by Nov. 10 or Thursday, Nov. 11 midday. At this point, I am now getting very stressed because these procedures have already been postponed previously due to a similar situation. After midday on Thursday, Nov. 11, I called CVS and the person answering the phone checked and told me the results had not come in. Now, I'm a 76 year old woman and computers are not my forte; however, I decided to wait an hour or so. After that I decided to check the paperwork CVS handed me and saw that Quest was the lab used. I called an 800 Quest number. I had to wait at least 1/2 hour to get a human. I was told they couldn't give out this information on the phone unless I could somehow provide some verification which I did by telling the whole story about my procedures were dependent on the PCR results and that I had the test done at CVS a 61 15 Metropolitan Avenue. This information confirmed my identity enabling the Quest rep to send the results to my email address I provided to her. When asked, the Quest rep told me CVS did not include neither my address nor my phone number with the sample and that's the reason why I had not received the results! The results of these procedures are to go to my Cardiologist and Vascular Surgeon so they can figure out what's wrong with severe chest pains I've been experiencing for many months. The inefficiency of CVS at this particular Metropolitan Avenue thankfully did not negatively affect my health but it very well could've if subsequent medical treatment had been delayed because results of a PCR test were inaccessible because CVS employee inefficiency resulting in a delay of treatment causing a cardiac arrest. I wouldn't recommend this particular Minute Clinic or Pharmacy at this location. I would've given it a minus STAR rating but that wasn't an option!! Overall, CVS Pharmacies have long lines and I know this because that's where my prescriptions are filled as designated by my health care insurance company!