CVS PharmacyReviews of cvs.com

CVS terrible customer service - Surprise, AZ Cotton Lane location. Long wait times on the phone, in person and the drive thru. The drive thru is closed arbitrarily during the day (not talking about their lunch time). Covid testing should not be in the same lane as those picking up prescription. In person people behind the counter ignore people in line with no eye contact, I have seen where people who call in- staff ignore the calls. I remembering the announcement was “16 calls in the queue” and there were staff standing around. Then after 5 minutes or so one of them picked up the phone. Prescriptions are not available when we are notified they are. I understand that management is an issue, however anyone who works for any company should show quality in their work and ignoring customers is not quality service.

Customers should be aware that this CVS Pharmacy does not understand the concept of open 24 hours a day! I ordered a couple of pictures online and received an email from CVS photography that my pictures were ready, and I could come in and pick them up at any time. The following morning on the way to work I stopped to pick up my pictures at 7 AM. However, I found the door was locked and to the right of that door was a large sign that was lit up in red stating open 24 hours a day. So, I called the store, and a gentleman answered the phone, I could see this man in the store talking to me standing at the front door which was locked. He said that they would open at 8 AM. I pointed to the sign, and I said what is your interpretation of open 24 hours a day? His response was we will open at 8 AM. I asked him if he could send the photos to another CVS that is open, and he said no and hung up. I talked to other people and evidently this is a common occurrence. The store manager’s name is Joshua Whitaker.

Why does this pharmacy close their drive through and when you go inside to pick up your prescription they have their gates closed? So much for catering to customers and helping others. What a joke!

I have had some pretty bad pharmacy experiences, and for the last two years at this location has been fine. But this week I called to get a refill, was told by an associate that it would have to be ordered. Fine, this has happened before. The associate told me at some point on Wednesday after they got their shipment in, it would be ready. I call today and am told by another associate that it was not received in the shipment. I asked why I was told that it would be ready by today if that just isn’t the case. He replied, “ I don’t know why they told you that. We are never guaranteed to get what we order.” Like, what? He then proceeds to tell me that he could order it now (it’s 7pm) and it MIGHT come in tomorrow. No guarantee. This is unacceptable. Tell me the truth from the beginning, and maybe I won’t believe you to be incompetent. I’m getting my prescription sent somewhere else in the morning and will never use this pharmacy again. Great relationship for 2 years, now lied to because whoever trained the staff did so inconsistently.

I was there recently to drop off a prescription, and wait for it. I got there at about 1:50p.m., and had to wait until 2:00, because the entire pharmacy shuts down for lunch. I was told it would be about 10 minutes to fill prescription. After about 15 minutes, I asked if I could get a shingles shot. Yes, but I would have to wait. I said no because I THOUGHT my prescription was about to be done. Well, 10 minutes turned out to be 40 minutes. I went back today to get the shot, got there about 1:20, was told to come back at 2 because they all go to lunch at the same time. That policy is so not customer friendly, but it's CVS, and they don't care. I called another local pharmacy to ask about their hours, and they said they do not close for lunch. I'm going to transfer my prescriptions there. The service can't be any worse. I've gone to CVS for a long time, and they make a lot of money off of me, and now with this lunch policy, I have officially had enough of their horrible "customer service."

It's not the first time but it is the last time I ever go to CVS they never honor the GoodRx coupon literally it's 15 to 20 some dollars more every time this time I did not get it and I'm getting it from the Publix pharmacy who's honoring the GoodRx coupon

Wish you could put a 0. Worst customer service. Signed up for vaccines and went to store in Target in St Louis Park and didn’t have my appt. No I’m sorry just so sad too bad. At York ave store provider could send in scrip a month in advance and never ready. I am a physician with a large health plan that utilizes CVS. Maybe we should get that changed.

I do not understand how the pharmacy has 4 technicians but only 1 mans the cash register. Even when another person sees you or walks by you all they ever say is "Be right with you." Then you see them chatting or returning something at the back. Customer service does not seem like a high priority in the Woburn store. This has happened on numerous occasions.