CVS PharmacyReviews of cvs.com

It takes forever, days, to talk to someone. Scripts sit there in process for days. It is a terrible rx, langsford rd, lees summit, Mo.

CVS has poor customer service and don’t order online they have horrible service!!!!!!! They will lose your order and then make it seem like you are lying that you place an order. Horrible experience guys beware.

Was in hospital and 2 Rx called in last Wed. Today is Monday. Tried to call to see if it they could please be delivered as I don’t feel well. After an hour on hold gave up. Went into the store and only one was ready. Asked if the other one could please be delivered. Was told they didn’t know what I was talking about and the woman working the counter could not have cared less. (after waiting in long line and feeling ill) :( Also, needed to purchase some Vitamins. Just one bottle. All those stupid bright yellow tags infesting the shelves-buy one get one 50% off, buy 2 and get one free was maddening. Wish they would just stock the shelves without all the manipulation. Haven’t been in this CVS in over a year and was hopeful they had improved but only seemed worse. Maybe other stores are better. I feel for the people who work there. Seems like an awful place to work.

CVS has revamped their web site & it is HORRIBLE!!!! I try to sign in to my account to see my medications that are for refill, or even a new perscription.... That's all the new web site does is keep taking me back to the home page. I tried on 2 differwent browsers & same issue. IT IS FRUSTRATING/ DEPLORABLE & since I can't accwess the medications, I have to call the pharmacy which I do NOT like doing since I am certain they are busy filling scripts!!!!

I take Testo injections every 7 days on Friday. For months & months now, CVS sends me texts saying my Testo Rx will be auto filled. Each time its only about 2 weeks after I just got the last Rx & right now I have enough for 3 months. I have that much because I wasn’t paying attention & would just go pickup the Rx when they texted me. Every time in the past 2 months that I’ve filled it, I tell them this seems way too soon to be refilled so can you take this off of auto refill? I never asked for it to be auto refilled anyway. They say sure & then in 2 weeks I get another text that its about to auto refill. In the past 5 years I bet I’ve told CVS to take all my Rx’s off of auto refill at least 30 times! In 3 different states too! So I get a text today that they are auto refilling my Testo Rx. I go look at my last Testo Rx & it was filled on 7/21. I have the Rx from June & July unused still & I don’t miss any injections. So I call them & again tell them not to auto refill this Rx & to take all my Rx’s off of auto refill. The “nasty toned” female pharmacy tech is typing on her keyboard & says its done so I ask “I am moving & will not be back to Indiana, can you take all my Rx’s off of auto refill? And she says in a nasty tone “yes”. So I tell her that I’ve never okayed auto refill on any of my Rx’s ever & this is probably the 30th time in several years I’ve asked to have them taken off of auto refill so could she make sure they are truly ALL taken off of auto refill & she hangs up on me! A customer of over 20 years & she frigging hangs up on me! As soon as I get moved to my new location, I am transferring every Rx to the Publix Pharmacy that is 2 minutes away. They are cheaper, unbelievably nicer, faster & more efficient then any CVS & there is a CVS right across the street that is worse then this CVS! When I moved to Fishers, IN, CVS & Walgreens were the only Pharmacies in town. Walgreens was equivalent to a Walmart so I chose CVS. They were great. Nice people, good prices, fast & convenient. As soon as they forced Walgreens out of business they began going south & never came back! They are so big & so corporate they just don’t give a flying forkI can’t wait for the day when they fail nationwide. And, have you ever had to call a CVS since the pandemic? It used to take about 20 seconds to get to speak to a pharmacy person or to refill your Rx over the phone. Now their phone auto attendant has to talk for 3 minutes (all about covid too) before you can even make a selection & then its a cat & mouse game of “I’m sorry, I didn’t get that” and you go back to the initial prompt! It takes 3 to 5 minutes to be able to just be on hold for the pharmacy! Everybody hounds us for reviews now so this is mine! Goodbye you POS CVS!

If you are a Caremark member where you get a $10.00 coupon a month, use it separately. If you combine that with/or any bonus bucks along with a 25% off entire purchase or wjth a 30% off one item coupon, the cash register DEPLETES your percentage off if you use your CARE Reward or Bonus bucks! So you're penalized for using your bonus bucks and care reward. I bought a pair of sunglasses for $21.99 and after the $10 care reward and my bonus bucks it only took the percentage off the total AFTER the care and bonus rewards/bucks were used. So instead of $6 I got $3 off the glasses. I know my math, CVS. You're ripping people off. That so called glitch in your system doesn't get by people who are paying attention and know how percentages work. I highly suspect it isn't a glitch. Nice care pass so-called reward and extra bucks. You have the rewards and extra bucks in YOUR pockets and that adds up with EVERY customer. Unreal.

The pharmacist, Ben @ CVS on S Main St. Kernersville NC has the worst bed side manner I have ever experienced w/ a pharmacist or person in general @ that. He put a block on my 30 day supply of meds on the 30th day which prevented another pharmacist at CVS to fill on the 30th day & not allowing me to pick up until the 32nd day. A formal complaint was filled w/ Joe, who is one of their cooperate pharmacist. Again the worst experince with a pharmacist ever!!!

If I could give zero stars I would it is the worst pharmacy I have ever used! Every time I go in there’s a problem they have the wrong dates that your prescriptions are due online! I am going to try to find a better pharmacy and I don’t even care if it cost more because they are that bad! It’s just a matter of a company getting too big we all need to start using small businesses!