pilot727
Online Ordering Cancellations - Major Pain!
How can you like this ridiculously inefficient cvs.com ordering online system? Somehow the, "My CVS store" skipped to another one far away. I had NEVER selected the incorrect store location. Upon placing this order online, now I can ONLY cancel by phoning the incorrect store during their opening hours. Which also means, listening to the whole phone tree spiel over your phone. And, not limited to the punching of the dialing pad phone buttons navigating through CVS hell! Finally, if you're lucky enough do you get to speak with a human being. That also knows what they're doing. Such pitiful customer non service these days! Can't you just CANCEL the damn order yourself while online within a certain amount of time? Get rid of the employees already! It's already come down to automation and do it yourself people!!!


