CVS PharmacyReviews of cvs.com

My doctor left a voicemail for an urgent prescription to be filled at the CVS on Cortez Rd in Bradenton Florida. I never received a call or text from CVS to say my prescription was ready. I went to CVS and the person at the pharmacy counter said they never received a voicemail from the doctor. I called my doctor again and he left CVS another message for the prescription and verified he left it for the correct CVS address and phone number. It was too late for me to pickup the prescription at that point. I went back to CVS the next day and another person at the pharmacy counter said he will check the voicemails again from the past 2 days. And he did and came back and said he had the original voicemail that the doctor had sent the other day in the morning for the prescription. So therefore, the first person at the counter yesterday, who said that there were no voicemail, is incompetent and didn't care. I missed taking the prescription the previous day because of that, then I had to wait for the prescription to be ready when I was there the second time and it took more than a 1/2 hour and just when I was leaving CVS. I got a text to come back to say it was ready, so needless to say, this has been a terrible experience with CVS. I think that you need to train the people that work there to be better customer service people and be more concerned with taking care of the issues at hand. This issue will be posted on all social media sites. VERY DISSATISFIED AND DISAPPOINTED WITH CVS!!

Walked to check out. Crew member Vickie walked me to the self checkout. I stated I needed help. Eye issues make it hard. She walked over the checkout someone else came back frustrated that I was having trouble with the register. I stated I hated the machines. She then started off saying it was had checking out 2 people at the same time. I was patient while she disregarded me for a customer behind me. I was calm while she was impatient with me I even was quiet while she started off in front of others. Unbelievable

I have prescription insurance through my home pharmacy in Pittsburgh, where my 90-day prescription is fully covered at no cost. Since I was traveling in Orlando and returning home the next day, I only needed a few pills to get me through until I got back. CVS charged me $14 for just 4 pills, while offering the full 90-day supply for $36. There was no flexibility, no understanding, and no effort to help a customer in a simple situation. I didn't need a 90-day supply—I just needed a few pills until I could pick up my fully covered prescription back home. The issue isn't the $14. It's the lack of compassion and customer service. Other pharmacies often make a reasonable effort to help customers in situations like this. Unfortunately, this CVS chose not to. Very disappointing experience. I expected much better from a national pharmacy chain.

I went to cvs 901 e pioneer parkway to purchase benadryl and it was a horrific experience the cashier who happens to be asian verbally abused me and the manager I came to counter and said gm she refused to acknowledge me I placed the benadryl on counter and begin to open my cvs app to look for coupons she was just screaming at me I said calm down whats wrong I don’t understand Im trying open my app to see if I coupons why are you being rude why are people so rude next thing I knew she was calling the manager we won’t have you racist people code for black people as I am telling the manager he tells I can’t believe she would attack you so I am lying immediately she flipped the script said I was racist and kept repeating we won’t have you people here he said I knew it was more to story I said let’s look at video we don’t have no video so how do I file a complaint I wasn’t the only person in store it was a hispanic guy in store she turned her attention to him he was disqusted at the way she was talking him he left the counter. The manager kept saying yea we won’t have u racist here code black people here it’s disheartening and sad this is where or country we don’t feel safe anymore just to go store and purchase medicine for emergencies. I started reading reviews and employees and customers have reported the racism they have experienced at cvs they even have settlements with eeoc against recently called police on black man about coupons shame on them. I can’t believe this is where we are please be careful and video evidence as proof shame on cvs

Do not shop at CVS. Go to Walgreens. CVS in Dunbar discriminates against the handicapped.

The worst! You know you should change pharmacies when the PHARMACIST Robert (7550 S. 19th Avenue, Phoenix, Arizona location) hangs up on you. He was clearly too busy to assist me even though he called me back after I left a phone message with the pharmacy!?! I have not experienced anything like this with a medical professional. This experience was disrespectful, disappointing and, needless to say, unprofessional. I have been aware for some time that my ire’s rooting at CVS are much higher than others such as Walgreens, Safeway, Kroger, Walmart and Costco. Yet I stayed. Higher prices at CVS coupled with poor service from the pharmacist are more than enough reasons to change pharmacies. Certainly, it is time for me to move to a new pharmacy where I will be treated with the respect and receive the attention I deserve from the person entrusted to give me information and advice regarding my medication. I intend to provide my feedback regarding this situation by phone to CVS customer service, online with reviews and with the CVS corporate office.

Cvs pharmacy broke the law , there website allowed me to order my meds, cvs took my finds processed my order and shipped them to me, tell me why i go to renew my meds on there website and processed my order then later I get a call from the pharmacist saying they had to cancel my order due to one of my meds is a controlled substance , but yet there website allowed me to order and and have then shipped, so CVS BROKE THE LAW . If they would pick up the phone instead of using there AI and itd a joke trying to speak to anyone ever. Thats why I order from there website. SO CVS SINCE YOU BROKE THE LAW by PROCESSING AND MAILING ME MY MEDS. ONE IS CONTROLLED SUBSTANCE , which I didnt know this . Maybe yall should have a human pick up the phone

Purchased mascara today. Package had substantial red plastic anti theft security tag. This tag was meant to remain on item after purchase. This big plastic addition to packaging will go directly into landfill. Shame on CVS.