CVS PharmacyReviews of cvs.com

staff continues to promise me, my meds will be "ready in an hour. ready by end of day. ready by tomorrow morning, out of stock." i am now screwed and have missed 3 doses of my tegretol. MY MAIN SEIZURE MEDICATION. i have serious symptoms. seizure activity and auras, but cannot afford the ER. all they do is gove me a dose of the meds that you promise me every day will be ready. so it will cost me 200$ for one dose of medication that has been promised over and over. i understand i am just a number to cvs, but i am going to die alone in my enpty apartment because of your lack of communication and promising me things you obviously cant. this is my life. not your guessing game. i am having major symptoms and will now have to walk in the sun (MY BIGGEST TRIGGER FOR SEIZURES) for the 4th time to pick up the same medication. i am keeping a note in my pocket with dates, times and promises made by you. that way when the paramedics find me dead on the way to get my meds, they know it was your fault. i would have happily went to another store, but you assured me over and over it would be there. so lets hold out breath and see what happens. i almost hope i do have a grand mal in your store. with this information. odds are they wont be there again. i checked the app and it says its still out of stock. so it seems as though your promise of first thing in the morning was obviously a lie. lawsuits are serious when it comes to death and pharmacy lies and mistakes. lets hope you at least give me the correct meds this time. if tou have the decency to contact me. GET ON IT!!! guess ill just have to pump up my benzo intake to cover it. and hope for the best. i will be posting this on every platform i can. good luck to you. thanks for not making my life a priority and hoping ill "just go away" There are many dates fir the same situation. Its been days.

We were on a cross country road trip and refilled our prescription prior to the trip. Then when we were four states away we got into a car accident that totaled our car and RV. We lost everything, including our medications. We talked to our doctor and insurance to get a refill. We called the nearest pharmacy in Cambridge, Ohio, to confirm they’d received the refill from our doctor. They had and we got a text to come in and pick it up. When we arrived, the tech started to ring us up and then another tech, Dorothea (?) looked us up and down and asked if we had even tried looking for the meds. Then she talked to the pharmacist, Bill, who asked to see our police report. Then he said there’s no mention of meds in the police report. Then he wouldn’t accept the fax from the physician or talk to the clinic about the order. He was rude, condescending and had no sympathy for the situation we had just gone through. I explained what had happened and if he could talk to the clinic and he refused. We needed to call them and have them send a prescription with specific words about filling the prescription early. He refused to even run the order through insurance. He just walked off in the middle of our conversation. When I called corporate hq, they said the pharmacist has the right to refuse to fill a request from anyone for any reason. He was just performing due diligence. So apparently part of that due diligence was eyeing me up and down and determining he needed to review my police report, not talk to my doctor about the prescription and make me wait to get a prescription that says exactly what he wants. Would this pharmacy and staff treat someone who is not disabled and a minority so poorly? I have never had such terrible service and I was not the only one who experienced issues on this day. I noticed they also gave another person of color a hard time for their order based on how they looked but no issues for any of the white customers. This is the third day since the accident and I still have not received the meds. I can’t change pharmacies because the prescription has already been sent in.

The customer service at the Pharmacy is horrible. They are just straight to your face rude and make it obvious they don’t want to help you.

Tengo varios días tratando de retirar mis pastillas y ha sido imposible, me mandan y mandan mensajes que están listas pero es tan larga la fila de cada día y la atención es tan pésima que pasan las horas y nada que avanzamos. Deben cambiar los métodos de entrega de medicamentos

I just tried to get a prescription bit pharmacy had trouble confirming my insurance, so I asked them what it would cost to pay cash... They quoted me over $500! That was more than I could afford, but I did come across a discount coupon site that promised big discounts. The prices dropped down to $190... That's better. However, as I scrolled down, I saw many Pharmacies offering the same product for around $20... That's right, twenty dollars. Just paid $18.36 for my prescription, elsewhere.

Worst pharmacy ever. Particularly since Aetna bought them. It's like a monopoly now if you have Aetna insurance. Medications are constantly out of stock and they won't even tell you until you come in or call them AFTER it was due. I've had several times where they will say they ordered something and find out days later they didn't do anything! I swear they purposefully delay medications to create gaps to increase their profits. No one can be this incompetent.

I have several suggestions to improve CVS pharmacy customer experience. For the past two days I've tried to schedule a COVID shot at the CVS on 1100 South High in Harrisonburg. The web site froze each time and didn't send a text confirming my identity. I stopped in at the store this morning to schedule an apt in person, since it indicates on the web page I can. I was told they don't schedule apts. I called the 1-800-shop cvs number they provided and the recording indicates I can schedule a shot on line, however I was automatically transferred to store 4237 and they again stated they can't schedule apts, and simply hung up.

The location in Leominster near the hospital is atrocious. Iv been on the same medicine for 4 years. CVS refused to fill my prescription because the directions were not clear. That's not your call to make. You caused me a huge headache not to mention I would had to make a hospital visit if it didn't get filled.