Kym D.
CVS Pharmacy Depts SUCK!!
I'm positive that many people would agree, that CVS Pharmacies have been providing a less than standard level of customer service, for quite some time now!! The following problems most likely expand throughout the chain of Pharmacies, and are a common occurrence that many of CVS's loyal customers experience as a result. Staff is underpaid and overworked, Staff hours are cut back to lower payroll expense = increase payroll of exec's & senior mgmt. Shifts are staffed with less employees than are needed/required-which causes more work/more stress/more expense/higher prices/lower morale/unhappy work environment/unfriendly customer-employee interaction, & customer complaints personally directed to corporate. I've been told by staff (at various pharmacies) that these customer complaints result in the staff being reprimanded, as being the cause of customer dissatisfaction with the service received in the pharmacy dept. It seems this assumption has caused more harm than good, because nothing appears to be changing thus far, to improve customer opinions and dissatisfaction with the less than standard customer service they receive, and long lines when picking up their meds at CVS Pharmacy. As I stand in the long lines myself, I hear many customers speak of switching to another pharmacy. The options are limited, since the mom and pop shops are being pushed out, unable to compete with the corporate insanity!! (edited)