CVS PharmacyReviews of cvs.com

On 22 August 2023 the CVS on Rotary ave in New Market MD recieve a RX from my doctor. On 25 August I received a text message saying my medication was ready for pick up. When i went to pick it up on 25th i was told by the pharmacist Erica there was a fridge malfunction and they could not access the fridge to get my meds as the fridge temp had dipped BELOW temp the previous night and that the securiy manager had to clear the medication before she could release it. I called on Saturday 26 August to check the status and was told that I only had to wait 24 hrs and the medication would be cleared and able to pick up (on 27 Aug) On 27 August i went in to pick up the med and again the pharmacist Erica said she was unable to give me the medication and that what i was i told on 26th about being able to pick it up on 27th was incorrect. She also said she was going to cancel my existing on site order and submit re order so that she could get a new supply in. She cancelled my order. Monday 28 August the pharmacist called me and said the new order that she created on 27th was delayed as it was on backorder. I explained that my med does NOT need to be in fridge if unopened and asked if I could please pick up what they had in the frdge - that again if unopened the temp shouldnt matter. She agreed it didnt need to be in fridge if unopened and said yes i could come pick it up. We hung up with the understanding that i was on my way in to pick it up. A few minutes later Erica called back A few minutes later Erica called back saying she (ironically) JUST heard from her (hard to reach for 3 days) security manager stating because the fridge temp ROSE ABOVE FREEZING (note that is a completely different story than the first, i.e the first story was that the fridge DROPPED in temp) the med was no good and had to be excessed. At this point we do not believ my med was even there on site and fully believe we are being lied to. So My husband went into the CVS branch and asked to see the box of meds just to verify it was in fact there on site, Erica refused He also asked to get a letter in writing from her stating that my med was processed and ready for pick up however was unable to be picked up due to a malfunction on CVS part (fridge malfunction) however again, once more ERICA REFUSED! This is gross mismanagement and Ericas (the pharmacist) refusal speaks to poor customer service and a total lack of regard for patients needing meds.

I'm sick of this new thing that I have to come every single month and pick up my prescriptions.my account says my prescriptions are ineligible because my insurance denied the 90 day supply I was receiving, then why is it I can switch to walgreens and my insurance says sure you can have 90 day prescriptions? This is a money thing not my insurance saying no!! I will be switching soon I hate it!

0 stars if it were an option!!! CVS Jamestown Rd, Wmsbg VA won’t fill prescriptions that are for controlled medication for quit some time now. They just leave it in out of stock status saying they are working on getting it in stock until you just have your doctor call it in to another pharmacy, whether it takes days or weeks. It can not be blamed on shortage because it’s different kinds of controlled medication.

CVS made billions and billions of dollars during the pandemic giving out the Covid vaccine. They charged the government at least $20 for every shot they gave and that was several million injections. Now, they claim they don't have the money. And, that's not the punchline, one of the Chief Executive Officers for CVS is a pharmacist who ought to know better. The pharmacists at my local store are great people, friendly and do a great job. But, if I have a question, i have to go over there in person or call Rite-Aid or Walmart who still care enough about their customers to answer their phone. If I didn't like my pharmacists so much I would transfer all my scripts to my local mom and pop pharmacy. They will answer the phone and you can talk to them like real people. Now, I'm old fashioned. I don't like all this impersonal texting nonsense. I want to talk to someone on the phone and do business the old fashioned way. If CVS were smart they would focus on good customer service. That's why Sears Failed. That's why Bed Bath and Beyond went out of business because they didn't cater to the customer.

Everything (almost, anyway) goes wrong every time. No medicine is in stock anymore. Prescriptions arrive from the dr's office at a rate of 40%. Customers have to make at least 30% of all phone calls to the prescribing physician and to find out what is wrong. No person or department seems to know what is the previous one or the next one has stopped a procedure. There is a pre-apocalyptic lack of intelligence. A medicine for pain (not an opioid) has taken me already MORE THAN ONE MONTH.

I use the CVS on Old Waterloo Road in Elkridge, MD. I’ve been with CVS for ten years, and I’ve seen the service decline significantly each and every year. I’ve changed stores and this hardly seems to help. The same problems occur without fail. The pharmacy is chronically understaffed and their drive thru no longer operates, leading to long lines and long waits. Scripts are going unfilled well over 48 hours after they’re called in. My prescriptions are increasingly never filled until I show up and ask for them at the store, after scripts have been in process for 4-5 days. I was turned away today for a script that was supposed to be filled by today - instead it will be at least another hour, which probably means not ready at all even by the end of the day. I am done with CVS and will change pharmacies, and would encourage absolutely no one to ever go to this pharmacy!

The Lady pharmacist with short hair, who I ran into the first time was utterly unprofessional and rude to the core. The mannerism in which she spoke and came across was atrocious, she seem to have no standard of decency and common curtesy. She deliberately made us wait for over an hour to give us our medication which normsly takes 10-15 minutes, when asked why she just dimly snapped and yelling at us stating that we were not the only customers and she had several ahead of us when she had two. She needs to be reminded that customers are who BK pay her salary and that is no way to talk. I wish the the other pharmacist was here, that lady is much kind and customer service and customer service oriented. More than likely this review will not go anywhere, which is the sad part and things will persist.

I bought cashews half and pieces, Very poor quality, strictly advice not to buy. Taste is also not goo. Want to upload pictures but no options.