Cvs PharmacyReviews of cvs-pharmacy.com

I am a member of your Medicare Prescription Plan. I must tell you of a serious policy flaw in your Mail order program. September 25, 2021 we left home for an overnight trip and took our prescriptions for the next 3 days with us. However, my husband had an emergency which landed us in the Houston Methodist Hospital for a 7 day stay. I called the CVS number on the back of my card to request emergency loan of 5 pills for Simvastatin; metoprolol, and Losartan/HCZ. My request was that they send prescription to CVS on Voss Rd and they would deliver to hospital. The first 2 reps told me “no” because the pills had been recently refilled. After much explanation and the same answer, I asked for a supervisor and finally, a rep understood that I had my pills at home and could not get them because my husband was having brain surgery. He said that they could give me the emergency pills, but they would have to mail them. I explained again that I was at the hospital out of my pills. I asked for supervisor and they hung up on me. I went through the request again and was told that because it was mail order, it could not be done. I was asked to speak to whoever had the authority to make an exception. Finally after 7 hours on the phone with CVS, a representative stayed with me for 2.5 hours while he called the Caremark office and negotiated with them to forward the prescription to CVS on Voss. By then, the CVS pharmacy was closed. I was without my medicine for a day and was able to get my pills the next day. There was much confusion between the CVS Retail store, the CVS on the back of my card and Caremark. CVS retail had to explain the process to the CVS on the back of my card. Now, I am afraid to enroll in CVS mail order because an emergency could happen anytime I am away from home. I cannot carry 90 days of pills with me everywhere I go, because you have a policy that says we can’t get emergency loan pills if we use mail order. I could have walked into any retail store and had those pills in minutes. Please call me and let me know if this is indeed your policy. It was a nightmare for me. I should not have had to endure this to get emergency medicine that was for blood pressure and cholesterol --- not street drugs.

When I was urgent, it was so convenient to use CVS. In the CVS, there are all daily necessities I need including medicine. Even if some foods are expensive in the CVS, I like to use CVS.

In recent days CVS has made a corporate policy to not fill a prescription. This prescription was sent in by a dr. the FDA has determined it can't be used for Covid. This med has been around since the early 90's, was used during the SARS outbreak and the Rhino virus and recently for Covid with great results. This put our pharmacist in a position to not do the job he's taken an oath to do - for the good of people. He was very upset..... CVS was more than willing to administer unapproved covid experimental shots, but all of the sudden a drug that was prescribed by my dr won't be filled. CVS DOES NOT KNOW WHY I NEED THAT PRESCRIPTION!!! CVS has now become my medical dr making choices for my health??????????? It was a legal prescription - SHAME ON YOU!!! Families are getting court orders to have this administered to their loved ones in hospitals and it works!!!! Why would a pharmacy not fill my dr's prescription. OH - wait!! this is a very inexpensive drug. Don't allow access and maybe people will have to get something more expensive or better yet - get 'the shot'? Do the American people know what pharm companies are making on those $$? I there are underlying connections, policital agendas, and financial motives pLaying out here... hmmmm- who is really connected to who? I can tell you this - the government, large corporations, the FDA, the CDC, DO NOT have American's best interest at heart - if they did, they'd be trying to help people, not hinder them. (there are amazing things you can do to keep your immune system supported, but you won't hear about that from these entities- they don't make money on it or can't control you if you take care of yourself.....something to ponder....) I called to get to the executive offices, but that was a bomb- 2 different transfers and the final lady came back to me a few times then left me on hold until I cycled back to the original recording... and she had my phone number and I had verified that if the call dropped she would call me back... i'm still waiting.... oh - btw, a wonderful mom and pop pharmacy filled it - they will be my pharmacy of choice going forward - see it wasn't illegal to fill that prescription..... CVS corporate office should be ashamed, and really ashamed for the position they put their pharmacists in.... I'm totally disgusted with CVS and will not shop there...

My local CVS is poorly stocked and locks many items behind plastic barriers so you always have to call a salesperson to help you. They are under-staffed in the pharmacy area and there is always a long line of people waiting for prescriptions. Some salespeople are helpful but others are nasty.

sucks!!!!!! especially the one in Dearborn

This is an update to my recent communication with you on 8/31/21. I looked in my CVS portal yesterday and my recent order history was missing my Alendronate refill request. It only lists my last refill date of 6/7/21. I Called CVS Pharmacy in Show Low, AZ and was told they have never received a refill order from my doctor. I notified my doctor. They are very upset and are looking into this matter. I drove the 30 miles round trip to CVS Pharmacy in Show Low yesterday and pick up two other medications. When I asked why I was told on the phone 8/31 that they would call my doctor and call me back. Then got no call. She had no response other than, "I'm sorry." I take an Alendronate tab weekly. I was due for one today but due to this extreme poor service, since 8/21/2, I do not have my medication as of 9/9/21. I give up!

Since they installed the automatic checkout machines, the service has gone way downhill. There is never a clerk at checkout. The customer has to go look for one. Then, if you can find a clerk they act like it's a real imposition to do their job. They end up having to stand there and tell people how to work the self service machines, so no time is saved. I wonder what they are doing when they are, wherever they are.

We have been with them for over 20+ years and although all the pharmacy Help is fairly bad, many error's, the Pharmacist, MATT in store #8833 in serra Mesa is number One . We gave him a solid 5 stars, and would give him more if could. He is very nice, very patient, helpful and so is Carrie. We love you Matt and Carrie! Chris & Dianna Rottner