Custom Truck One SourceCustom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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742 approved reviews, newest moderated first
Glen J.
The service department never answers the phone and never returns calls when you leave messages
Response from Custom Truck One SourceApr 8, 2021
Glen, thank you for taking the time to give us feedback. I'd like to learn more about your experience. Please email [email protected] with details about the location/number you've attempted to call. We want to look into the issue and immediately address the situation. Thanks, JC
Andy M.
Dave was quick to respond and very helpful.
Response from Custom Truck One SourceMay 6, 2021
Andy, thanks for the 5 stars! Glad Dave was able to help you quickly. Reach out if you need anything. -JC
Derek W.
Always a great experience with you guys. Quality of the process and vehicle is excellent.
Response from Custom Truck One SourceMay 6, 2021
Derek, thank you for your loyalty. We very much appreciate your business and the feedback here. -JC
Tyler W.
Everything about the salesman and finance company were very prompt
Response from Custom Truck One SourceMay 6, 2021
Tyler, thanks for the feedback! I'm glad we were able to help you efficiently. Reach out if you ever need anything. -JC
Joe K.
Custom Truck One Source is the best company I have ever worked with. They are always able to find exactly what I am looking for at a great price.
Response from Custom Truck One SourceMay 6, 2021
Joe, thank you so much for the kind words. We appreciate the feedback and, of course, your business. -JC
HOWARD S.
Richard Boardman was my go-to man he is a very polite individual. He answered all my questions in just a matter of minutes. He will be my next go-to man on my next truck.
Response from Custom Truck One SourceApr 5, 2021
Howard, thank you so much for taking the time to review us! We appreciate your business. Don't hesitate to reach out if you need anything. -JC
Daniel J M.
Joe Vigliaturo,was a pleasure to work with. He got me everything I needed ASAP. I tried to put something together with your Elk Horn, WI location for 2 months, it just wasn't happening quick enough and I never got the info. I needed to close a deal. I new you had a lot of stock in KC, so I had called out there and I think I talked to a guy by the name of Allen. He turned me on to Joe and I found everything I needed, including a trailer. which I didnt know you even carried. He was fast and on top of his game. I thank you for everything and will be calling Joe every winter to hopefully full fill our needs for the upcoming year. I am very happy to have found a new place that can take care of alot of our needs. It's like a one stop shop for everything. Also I'm very glad too have found a guy like Joe, someone I can trust.
Response from Custom Truck One SourceApr 2, 2021
Daniel, We appreciate you taking the time to give us your feedback and, of course, your business. I'm sorry you weren't able to get help at the Union Grove location. I'd like to learn more about that for us to look into and address. Please email [email protected] with more details. Thank you for giving us another try in Kansas City. I'm thrilled you had a better experience there. We appreciate the 5 stars! -JC
GEORGE C.
Terry Smith should receive recognition throughout the company for his outstanding customer service. His attention to CTE and Custom Utilicom's needs are world class. Thank You, George
Response from Custom Truck One SourceMar 26, 2021
George, thank you for the incredible review! Terry is so great to work with and I will definitely pass on your praise. We appreciate the kind words and, of course, your business. -JC