Custom Truck One SourceReviews of customtruck.com

Buyer beware. Nice folks. However I would not recommend buying any of the chip trucks from them. Over 5 months of payments on a 88k dollar truck that would not dump properly.5- 6 trips to the shop and tons of lost business.

Not so much as something wrong, just no image to confirm item with on website. And shipping three decals worth 0.60 each for 26.00 is expensive & could have been under 10.00 via USPS Priority.

Wow where do I start. Initially, we started with a sales person named Terry Smith I believe he’s based in Canton, Ohio since were a new company, he decided that we should talk to a fella named Cory who deals with leasing trucks from there, it went real bad. We could not lease the trucks because we’re a new company so from there we were sent back to Terry Smith. Once we had to tri axle, set up, ready to go we were dealing with the insurance. Custom trucks wouldn’t except our insurance verbiage. So while we were back-and-forth with that, Terri Smith sells the trucks Even though he had given us the vin numbers for both trucks so we could i provide proof of insurance. While going back-and-forth with custom trucks and the insurance company due to verbiage once the insurance verbiage was accepted Terri Smith advises us that he sold the trucks and that was in less than a week. At this point I had already got the insurance paid $6000 for insurance for these two trucks that he said would be ours. Now I have insurance on two trucks that belong to someone else…. Now we go back-and-forth between Terri Smith and Cory I believe Cory was in Maine or something. Now we’re dealing with Cory and he is a complete ass to both of us Because we’re upset over these trucks that we now have insurance on, but don’t have any trucks He would not answer the phone. He didn’t return text messages. He didn’t return emails. Finally, I called the corporate office. Somebody must’ve got autumn. He finally ended up calling us back and was completely over the top Rude. He actually said it was stupid that we put insurance on the trucks had to explain to him that Terri Smith told us to he gave us the Vin numbers we were coming to get those trucks. This is just a complete mess. Now we go back to Terri Smith now he tells us there is no trucks available whatsoever anywhere. We’re furious cause we’re still paying $6000 on this insurance because Berg claims that we still have these trucks and we never even got these trucks That’s a whole Nother story but it all comes down to Terri Smith So at this point, we contact Kansas City and get in touch with a girl name Liz Barger within an hour, the trucks found rented and deposit made we picked the The first truck up a few days later in Wisconsin. We get there the people in Wisconsin. They’re very rude, but that’s OK. We got the truck we go out. We look at it. Look it over full take gas. We sign everything we leave.. now we’re ready a couple months later to RPO another truck. Same process A couple days ago we go up to pick the truck up in Wisconsin. The guy is extremely rude. The truck only has an eighth of diesel fuel in it. And the Def was just about empty as well.. went in and said something to the RPO department again this guy who I didn’t catch his name was so rude we don’t few fuel RPO trucks according to their contract all trucks must be returned with a full tank of gas. Do they expect me to bring this truck back if I decide to with a full tank of gas or just an eighth cause I’m a little confused right now yesterday I called the corporate office to complain about this and to complain about the guys attitude in Wisconsin and the whole diesel gas ordeal and I have yet to get a phone call back. My company is really thriving at this point. Once I reach my 6 months I will be able to finance these trucks and plan to purchase 2 more trucks in the next 12 months with how I have been treated and this overall experience with how rude a lot of employees are at custom trucks I highly doubt I will buy the next two trucks from there. I believe I should be compensated at least for the diesel fuel. Terri Smith already costed me $6000 in insurance on two trucks that I shouldn’t have never gotten insurance for but again different story but thank you custom trucks for returning my call. I appreciate it not that’s how I feel. And please no need to get back on this review and try to smooth things over somebody should have called me yesterday or today about the Rude guy down in Wisconsin. Terri Poppaw and Steven Gilbert Generation Transport LLC

Your web site, I logged in and made password ordered parts then when I went back in I had no account so I did it again and then I could not get an invoice so I got a operator and she sent me one, but since I pay with credit card I can’t get invoice on line

A new truck was purchased early in 2023 and the several dump bed welds have broken. Eight days later we found out our request for warranty had never been entered in the system by Custom Truck. We were told we have to bring it to their shop which is 150 miles away. Still waiting for warranty work. Brand new truck needing to get back on the the job. The bed that came with the truck is not good heavy duty quality.

There was no direct way to search for parts specific to my machine. Even after looking up the part numbers in my parts catalog for my machine, the parts I ordered still turned out to be wrong.

all good hit the wrong star

Poor communications about unrealistic price increase on ordered units. Blamed 26k price change on cab and chassis price increase. But upon checking with cab manufacturers....it was just not true. 10k on cab, next 16k was on custom truck. Opportunistic is the only thing I can think of. Beware. Try and get commitment on pricing or you get hit with 25% price increase when your unit " finally" arrives.