Custom Truck One Source Reviews | Read Customer Reviews of customtruck.com

Custom Truck One Source Reviews | Read Customer Reviews of customtruck.com

Custom Truck One Source reviews

742 approved reviews, newest moderated first

DUANE
May 2, 2026
i delt with elmer grigsby he was very…
i delt with elmer grigsby he was very helpful the only problem is a lot of parts were backordered
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Bob
Apr 18, 2026
Buyer beware
Buyer beware. Nice folks. However I would not recommend buying any of the chip trucks from them. Over 5 months of payments on a 88k dollar truck that would not dump properly.5- 6 trips to the shop and tons of lost business.
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Eddie
Mar 23, 2026
Great experience with Field Tech Tim Bloodgood
Field Service Tech Tim Bloodgood came out on Friday afternoon to trouble shoot a problem that was on the truck since delivery. Though it was a Friday afternoon and he was 3 to 4 hours from home he took his time and got the issue resolved. When he fixed the issue, it led to another issue found and he resolved it also. He took his time and explained the issues and resolutions. It was very good to see a service tech that takes his time and enjoys what he does.
Response from Custom Truck One SourceMar 25, 2026
Eddie, We're thrilled to hear that Tim was able to resolve any issues with your truck! Like all of us at Custom Truck One Source, our Field Service Techs take great pride in their work, so it's great to hear that he communicated the process to you along the way! Thank you for your positive feedback. I will be sure to share it with the team! -DA
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CHRIS
Mar 13, 2026
Great Experience
Great Experience. Easy to work with. Shipping sent out on time.
Response from Custom Truck One SourceMar 25, 2026
Chris, We're glad to hear that you had a positive experience working with us, and that your shipping was sent on time! Thank you for taking the time to share your feedback. -DA
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MELCHISEDEC
Feb 25, 2026
Easy to buy and easy to find parts
Easy to buy and easy to find parts
Response from Custom Truck One SourceMar 25, 2026
Hi there! We're thrilled to hear that you found our products and parts accessible! Thank you for your positive feedback; I will share your message with our parts team. -DA
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RICHARD
Feb 24, 2026
even though it was a minor situation…
even though it was a minor situation involving a small part, response was rapid and I was directed to the proper department to take care of the problem
Response from Custom Truck One SourceFeb 25, 2026
Richard, We're happy to hear that our response was rapid and that we directed you to the right department to resolve the situation. Thank you for your positive feedback!
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JOEL
Feb 23, 2026
Very helpful with getting an account…
Very helpful with getting an account set up and verifying the parts needed. Thank you Joel Skyworks Equipment
Response from Custom Truck One SourceFeb 25, 2026
Joel, We're happy to hear that we could help you with your account setup and parts verification. Thank you for sharing your positive experience with us! Please email us at [email protected] if you ever need further assistance! DA
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JAMES
Jan 13, 2026
Easy part ordering
Easy part ordering
Response from Custom Truck One SourceJan 28, 2026
James, thank you so much for the 5-star review! Our Parts team is passionate about making the parts ordering experience as seamless as possible. If you ever need anything, please reach out! -DA
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