Custom Tahiti TravelReviews of customtahiti.com

Our experience with Custom Tahiti in planning our French Polynesia vacation were mostly good, with a few minor hiccups along the way. We were always very happy with the quick responses from the staff we interacted with. E-mails and itineraries detailing our plans were sent regularly, but they are clearly cut/pasted from customer to customer, and there was almost always an error or two that would need clarification. It seemed that initially the agency forgot to book our business class airfare, although this was taken care of within a few days of when we voiced our concerns. Most of the other errors were minor: a date or time carried over from another itinerary that clearly didn’t match our trip. We were disappointed when we arrived in Moorea that the individual who greeted us immediately sent us to stand in a line to turn in our resort transfer vouchers. What the line is really for is to wait your turn for a sales pitch for tours. We certainly didn’t appreciate this added inconvenience when we had already booked our tours ahead of time. What we were hoping for in booking our trip through an agency specializing in Tahiti travels was to avoid any unpleasant surprises along the way. I will say that I wished we had been given a better understanding of Bora Bora and how things operate there, as this particular part of our trip was problematic. While it is clear that you have to use boat shuttles to get back and forth to the main island, it never occurred to us that this was a significant issue to plan around. Shuttles are only offered at specific times, and the ride is about 20 minutes each way. So, although we had booked a sunset tour on the day of our arrival in Bora Bora that was scheduled to depart at 4:30, we weren’t able to make the tour because we weren’t even able to check-in at the resort until 3:00. We would have had to take a boat shuttle from the resort 2-1/2 hours ahead of time to make the tour, and after returning from the tour, we would have had to wait nearly 2 hours again for the first available boat shuttle back to the resort. So, a 2-hour tour, for example, quickly becomes a 6+ hour event. Dinner on the main island had similar drawbacks. If the agency had explained this more carefully, or asked us to adjust our dinner/tour reservation times to coordinate better with boat shuttles, we would have enjoyed our time on Bora Bora far more. Again, we trusted an agency specializing in this region with the hope of avoiding these types of problems. At the third resort we visited, Le Taha’a Resort (which was lovely), the resort also did not provide some of the extras that had been ‘included’ with our package (no drink vouchers, no spa voucher, etc.). Minor issues, obviously. All in all, we had a lovely trip. The transfers, resorts and tours were booked as promised, and the beautiful destination was all we’d imagined.

Every detail, from airport pickups to in room champagne, was absolutely perfect. Transfers between islands have been seamless. The additional tours suggested have been beyond incredible and worth every penny. Our agent was fantastic to work with and always quick to respond despite time zone differences. I would not hesitate to use this company again!

Working with Jackie (and the rest of the agents) with Custom Tahiti Travel was an absolute pleasure and made this dream 20th anniversary trip simply amazing. They were prompt when questions were asked and completely spot on with all of their recommendations. The Four Seasons Bora Bora is paradise on Earth. Do yourself a favor and make this a must on your bucket list. We will be going back and we will use Custom Tahiti again.

The whole trip was incredible! The flights were easy to navigate through. Once we made it to Bora Bora, checking in to the hotel was so simple and Sofitel Motu staff were all amazingly kind and helpful!!! We didn’t want to leave, we loved it so much! I definitely would use CustomTahiti again because of how wonderful this whole experience for our honeymoon was.

This customized trip exceeded our expectations. Thanks to Stewart for his help in our planning. We stayed in the Hilton on Moore. Our only change would not to book a room with the plunge pool. Ocean is so beautiful you do not need it. In Bora Bora we stayed at the Conrad OTW. It was amazing. Be aware however that food is very expensive and the water taxi cost $15 each during the day. Make sure it is included with any of your activities. This truly was a trip of a lifetime.

Made our Bucket list come true. So thankful for a stress free experience in paradise.

My husband spent a substantial amount of time searching for the perfect honeymoon. My only requirement was that it include an overwater bungalow. In doing his research with a variety of companies he decided to go with Custom Tahiti travel and the trip was amazing! It was truly a dream vacation. Having all the stays, transfers and some activities and meals planned was so stress free! We hope to go again and check out some different islands and will definitely use them again. Thanks for the most unbelievable honeymoon ever!

I travel often and rarely use travel agents, but have to say it was the best choice for our trip to French Polynesia! Jackie was so informative, gave great recommendations, and always replied to questions quickly during the planning process. Our trip was absolutley perfect and I would recommend Custom Tahiti Travel to anyone looking for the perfect trip to Bora Bora!