Custom Tahiti TravelReviews of customtahiti.com

Glad I had trip insurance! Karma will get them for sure. They have a cool $15k if my money that was never sent to the 3rd party for the bookings. I feel for anyone that can’t get their money back. they removed my original review so here it is again :) :) :)

Custom Tahiti went out of business 4 days prior our departure. They cashed our check happily a month before and then canceled all our confirmed reservations 24h before departure to our wedding in Bora Bora. The money they got back from the canceled reservation "blank" . Chances that we see our money are little. The fact how they handled the situation ("the business just simply failed") is unacceptable. They not just "blank", they also destroyed our dream of getting married in Bora Bora. We are going to continue researching this and file as many claims as possible till we see results. Edit: had to change my post because trustpilot will not let me write what really happen with my money. Guess someone at custom tahiti is still reading these post and complaining about facts that actually happen.

My wife and I had trip planned for our 20th anniversary; we contacted Custom Tahiti Travel for this once in a lifetime opportunity; we put a $3500 deposit down in June of 2018; my wife and I were in Scotland when we got the news that the company closed shop and was filing for bankruptcy; as of the moment, we have gotten our deposit back because we used a credit card, but there is a caveat; the refund is pending review with our cc company. I spoke with their attorney and all I was told to do was go to our cc company and advise them of what happened and they will provide a letter if needed; we got the letter but it was more of a too bad, so sad type of letter. we were contacted by the company they were doing business with in Tahiti advising us that they still had our reservations but can I trust them; you don't hold a reservation without getting money and now, we are not planning anything until the dispute with the cc is resolved. Thanks Custom Tahiti; karma is gonna catch you big time.

Operations suspended. Payments accepted and no refunds issued through travel agency or law office. Dreams crushed, two years of planning, trust instilled in the company, no explanations, no response to where the money is. The company apologizes, but has not proposed a resolution.

We were suppose to travel to Moorea and Bora Bora next month for our 10 year anniversary. Received an email on Oct 2 that they have gone out of business and all our reservations have been canceled. We paid them in full 3 weeks ago and unfortunately may never get the money back. For those that are still wanting to go on their trip, we have located the island company Custom Tahiti travel used to book our hotel, ferry, and inter island flights and luckily they have NOT canceled our trip and were willing to deal with us directly. If you would also like to investigate this, the company is called Tahiti Nui Travel. We spoke to Lorna and her email is lorna.moureu at tahitinuitravel . pf

Received this email from them today- We regret to inform you that, effective October 1, Custom Tahiti Travel has suspended its operations. All currently booked trips are canceled. Custom Tahiti Travel will not be able to honor any of the current bookings.