Nathalie R.
Delays
The initial communication wasn't too bad... but as I worked to get the artwork finalized I wouldn't hear back from my contact for days at a time. We were about to go with another company after getting ready to place the order because of the extra amount of time for shipping. I eventually called a spoke with a different representative who gave much better information, was extremely speedy and helpful. After speaking with her she gave some alternatives for the purchase to get there sooner so we decided to place the order again. Overall, I would be hesitant to use the company again but may consider it depending on who I was able to coordinate with.
Response from Custom Sock ShopApr 7, 2017
Hello, Thank you for your feedback. I would just like to note that due to the fact there is a 6 hour difference in time zones some emails were delayed. Actually the only email that was not answered the next business day was from a Thursday that was not answered until the following Tuesday, as I had a family emergency that required my leave from work for several days. The order was shipped out 1 full week ahead of schedule. I apologize if that caused you any inconvenience but I wouldn't want just that fact to influence your thoughts on us. Thank you, Jason