CustomgenieReviews of customgenie.com

Response from CustomgenieAug 12, 2026

Hi Martin, Thank you so much for taking the time to share this feedback with us — we take it very seriously. We're glad to hear Gloria was able to assist and we understand your frustration. Someone from our team will follow up to make sure everything is on track and confirm your order is being processed correctly. We'd also love to hear more about your experience if you're open to sharing further details, as it helps us continue improving. Thank you for shopping with Custom Genie!

Response from CustomgenieAug 4, 2026

Hi Joan, Thank you for taking the time to share this with us! We're sorry to hear the name badges didn't match what you were expecting in size and font — that's definitely not the experience we want to give you. We want to make sure your order arrives exactly as it should, and our customer service team will be reaching out to make this right and get you badges that match what you had before. Thanks for your patience!

Response from CustomgenieAug 4, 2026

Hi Cassidy, Thank you for reaching out and letting us know about this — that's not the standard we hold ourselves to at Custom Genie, and we're sorry for the mix-up with your order. Our customer service team has already been in touch to get this sorted out and make sure you receive the correct order. Thanks for your patience!

Response from CustomgenieJul 29, 2026

Hi Theresa, Thank you for taking the time to share this feedback, and we're sorry to hear the website made it difficult to reorder a badge to match your previous order! That's definitely not the experience we want for you. The good news is there are a few ways we can make this easier on our end. Our Custom Genie customer service team will be reaching out to you directly to help get this sorted and make sure your reorder matches exactly what you need.

Response from CustomgenieJul 16, 2026

Hi, We're really sorry to hear about this experience — that's not the standard we hold ourselves to, and we understand the frustration with getting the wrong shapes twice. A member of our customer service team will be reaching out directly to get all the details and make this right. Thank you for your patience, and for the honest feedback on the website too — it helps us keep improving.

Response from CustomgenieJul 7, 2026

Hi Kim, We're truly sorry to hear about your experience — this isn't the kind of service we want you to associate with us, and we appreciate you letting us know. We've already looked into your case, and someone from our Customer Service team will personally reach out to you very soon with a solution. Thank you for your patience and for giving us the chance to make this right.

Response from CustomgenieJul 6, 2026

Hello Dana, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concern about receiving a survey before your order was delivered, and we appreciate you bringing this to our attention. We'll take your comments into consideration as we continue working to improve our customer experience. We're also very sorry to hear that your stickers arrived damaged. A member of our Customer Service team will be reaching out to assist you and address your concerns. Thank you again for your feedback and for giving us the opportunity to make things right.

Response from CustomgenieJul 1, 2026

Hi Gian! Thank you for taking the time to share your feedback — it really matters to us. While your order was processed and shipped within our standard production and shipping timeframes, we completely understand how frustrating it is when timing doesn't align with your needs, and that's why our Customer Service team will be in touch shortly to see how we can best support you. We appreciate your patience and hope to make your next experience a great one!