CustomfamReviews of customfam.com

Poor quality ornaments, wrong tracking number, received late , Emma said she was going to redo the ornament because factory messed up. i haven't heard anything. It's way after Christmas now I haven't received a refund because she refused and said she will send me new tracking number it's been over a week nothing has happened. Never ordering from here again.

CUSTOMFAM sent my package out with an incomplete address. It got shuffled around between Dulles, Washington DC, and Merrifield VA for like 2 weeks now. Even if I made the mistake with the address, tell me another website that allows transactions to go through with the street address field blank? AND they refuse to send another one with the address corrected or refund me. TERRIBLE experience. Definitely rethink ordering from them.

I received regular email updates that my order was received, it was starting production, and even one that they were doing final quality control checks. Then nothing. So I emailed, and they sent me a tracking number saying it had been shipped. Except it hasn’t. Just a tracking number that says a label has been created. As others have received similar notes, I’m assuming everyone is receiving the same generic tracking number that will never actually ship (mine ends in 9833 - guessing it’s been used for others as well). I’ve requested a refund 4 times now - and have heard nothing. The positive reviews are all very generic, so I’m assuming this is a scam company who will never ship anything. We’ve already contested our charge with our credit card company, so hopefully they will be able to rectify a refund for us. Avoid CustomFam.

After reading all the other comments since October, I am anxious that my husband’s Christmas gift will not arrive now. I placed an order 12/2/24. I received a message that said it was shipped 12/12/24 and expected 12/18/24. I checked on 12/19/24 since it had not arrived and UPS states that a label was created on 12/12/24, but they have not received the item. Customer service is answering with an automated replay and no one answers the customer service phone number. They can still make this right, if they make another map and overnight it me, then I will update the review. Otherwise, do not trust that this company will send you the product your ordered. It was my main present for my husband’s Christmas.

Very disappointed in my order. The date was illegible and the picture was so dark is was nearly unrecognizable.

I’m writing this review in hopes that I will receive an actual answer on the product I ordered and the shipping. I keep being told it is the shipping partners fault for the delay, but according to the usps website, the only thing customfam has done is create a shipping label. It’s been 3 weeks so far, and I still cannot get an answer. I have contacted this company both through email and through Facebook messenger. I get the same response from each. At this point, the customer service is unacceptable. I even received an email yesterday asking for a review! Of a product that as far as I can tell hasn’t even shipped! I will continue to question this company by every means possible, until I get the product I ordered, or they refund my purchase!

EDIT!! in regards to the company response hahaha wow! Strsight up liars. Why would your texas location hsve a chicago phone number. Second, i know it shipped from overseas because i use the shop app and it allows you to view shipping updates. It also said Shanghai express. Keep lying to your customers. I'll never be one again. END OF EDIT! I bought a scary movie quilted blanket. I guess I thought it was gonna be a bit thicker but it's very thin. Also the address is in Texas with a Chicago phone number listed. I didn't find out until it shipped that it was coming from China. Owell lesson learned I guess.

Ordered an item for Mother's Day. I was charged but never received any email or updates about shipment. 2 months pass since ordering the item and not getting anything so after multiple attempts of reaching out, I was finally able to receive a refund from them for the nonexistant item. I do not like this production, super sketchy.