Mel N.
CustomFam should be named Custom SCAM
CustomFam should be named Custom SCAM. Do not order from this site it is not a legitimate company in Austin, TX it is just an office where they send to China for cheap knockoffs after you purchase something. I ordered the laundry baskets and received a cheap plastic knockoff that was not quilted as pictured and was sprayed with some type of chemical. When I opened the package I instantly got a migraine and sore throat. The product has been sitting outside for 2 weeks and still, has a smell. I spent $150 on three cheap Chinese plastic baskets. DO NOT ORDER there is nothing handcrafted about these. I complained and they simply said they are a cotton blend but I have yet to see the tag of what they are made of but I can tell you they are cheap thin plastic
Response from CustomfamFeb 20, 2026
Dear Mel N, We’re very sorry to hear about your experience, and we take your concerns seriously. We want to be transparent that we are a US-based brand, and some items are fulfilled through our global manufacturing partners depending on the product. That said, this should never result in an item arriving in a condition that feels unsafe or significantly different from what was shown. We would appreciate the chance to review this properly and help. Please reach out to our support team directly with your order number and, if possible, a few photos of the baskets you received. This will allow us to investigate with our production partner and work toward an appropriate resolution. We understand how disappointing this has been, and we’re committed to handling it carefully and fairly. Warm regards, The CustomFam Team