CustomfamReviews of customfam.com

Response from CustomfamMay 4, 2026

Dear Melody, We’re really sorry for the frustration this situation has caused. We completely understand why you feel this way, especially after reaching out multiple times without a clear resolution. Please rest assured that your case is being actively reviewed — we’re not ignoring your request. Since this involves a product concern, we just need a short moment to verify the details so we can provide the most appropriate solution for you. That said, we absolutely will not leave you without a resolution. We’re prioritizing your case now and will follow up with clear return/refund instructions shortly. We truly appreciate your patience, and we’re here to make this right. Warm regards, The CustomFam Team

Response from CustomfamApr 23, 2026

Hi Terri Cole, we’re truly sorry to hear about your experience — we completely understand how frustrating and disappointing this must feel. We’d like to share that our product details, including material and sizing information, are listed on the product page. Our shirts are made using a specific fabric blend designed for durability and print quality, which may feel different from traditional cotton shirts. In terms of sizing, our size chart may vary slightly from other brands, so fit can differ depending on individual expectations and preferences. As our products are made-to-order, each item is produced specifically after purchase, which does limit standard return options. That said, we still want to review your case and see how we can best support you. Our support team will reach out to you shortly to assist further and take a closer look at your order. Warm regards, The CustomFam Team

Response from CustomfamApr 16, 2026

Hi Derick, we’re really sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can feel, especially when the item doesn’t come across as you had hoped. We also regret the frustration during the process, and we truly appreciate you taking the time to share your feedback. Please know that your case has been carefully reviewed and support was provided accordingly. While we always aim to deliver the best possible quality, we also value feedback like yours as it helps us continue improving. We’re sorry again that this experience wasn’t a better one for you. Warm regards, The CustomFam Team

Response from CustomfamMar 31, 2026

Dear Kyle, We’re really sorry to hear about your experience, and we completely understand your concern. At the moment, we haven’t been able to locate your order based on the information provided in the review. Could you please reach out to us at [email protected] with your order details (such as your order number or the email used to place the order)? Please note that once an order is in transit, shipping timelines can depend on the carrier. Delays may occasionally occur due to weather conditions, high carrier volume, customs inspections, or local holidays — these factors are unfortunately beyond our control. Our team will prioritize your case and do everything we can to resolve this for you as quickly as possible. We’re here to help and look forward to assisting you. Warm regards, The CustomFam Team

Response from CustomfamMar 19, 2026

Dear Jacqui F, We’re truly sorry to hear that the laundry basket didn’t meet your expectations. We completely understand how disappointing this must feel. We’d also like to kindly clarify that this item is a fabric (collapsible) laundry basket, designed to be lightweight, foldable, and easy to store or move. Because of this design, it may feel softer and may not stand fully upright when empty or with very light contents. That said, we truly appreciate your feedback regarding the thickness and structure, and we’ll be sharing it with our product team as we continue improving our designs. We’d really like the chance to make this right for you. Please reach out to our support team with your order details so we can review your case and offer a suitable solution. Thank you again for your honest feedback—we’re here to help. Warm regards, The CustomFam Team

Response from CustomfamMar 11, 2026

Dear Rich, Thank you for sharing your feedback. After reviewing the order details and our previous communication, we confirmed that the item shipped matched the variant selected at checkout (T-shirt). Our product pages include multiple apparel styles under the same design (such as T-shirt, long sleeve, sweatshirt, and hoodie), and the final item produced is based on the option chosen before completing payment. That said, we completely understand that you intended to receive the sweatshirt/hoodie version, and our team has already offered a solution to produce the sweatshirt again at no production cost as a goodwill gesture, with only a small reshipping support required for the replacement. Our goal has always been to resolve the situation fairly and ensure you receive the item you originally wanted. If you’re still open to the replacement option, our team would be happy to proceed and assist further. Warm regards, The CustomFam Team

Response from CustomfamMar 5, 2026

Dear Curtis , We’re very sorry to hear that your experience did not meet your expectations, and we truly appreciate you taking the time to share your feedback. Our team always aims to respond to all customer requests and provide support when a return or refund inquiry is received. Unfortunately, we were unable to locate a return request associated with this review, but we would absolutely like the opportunity to look into this for you and make things right if possible. Please feel free to contact our support team with your order number or the email used for the purchase, and we will review the case carefully and assist you with the appropriate resolution. Customer satisfaction is very important to us, and we genuinely value the chance to help. Warm regards, The CustomFam Team

Response from CustomfamFeb 20, 2026

Dear Wendy, We’re sorry to hear that the fit and material did not meet your expectations. We understand how disappointing it can be when an item doesn’t feel the way you anticipated. Our garments are produced according to our own sizing specifications, and measurements can vary between brands. For that reason, we provide detailed size information to help customers compare before ordering, as there is no universal sizing standard across apparel companies. As a made-to-order brand, we do not operate with traditional inventory for direct exchanges. However, we are always willing to review concerns individually to ensure they are handled fairly. We appreciate you taking the time to share your feedback. Warm regards, The CustomFam Team