Jeffrey M.
Poor print quality
The shipping times are nasty here, much like other reviews go over, but my issue with Custom Envy is the print quality and customer service: they're both poor. I had to pull out older cases I had done from other companies years and years ago just to sanity check myself. There's color banding, color skew, and pixelation galore, not to mention the online tool for aligning your images is woefully inaccurate. Customer service is happy to gaslight you though. They'll try and tell you that the online tools are fine, you just didn't use them right. They'll also lie about AI usage to "extend" your imagery for a reprint to try and fix an alignment error. Thankfully I was able to get a partial refund on my order (after I asked for it five times over the course of 21 emails, and only 40% of the order cost), but they won't admit a mistake or take responsibility for a job poorly done. Find another place for custom prints.