Custom EnvyReviews of customenvy.com

Don’t trust this company they will look for reasons not to send your product and never notify you about it while already receiving the money you paid for it. They will not provide a refund but they will claim your product as already in production so they don’t have to refund you while taking weeks to send it. Don’t trust them. I still have not received my product and it’s been 3 weeks now even though they said it would be done in between 7 and 10 days.

If I could give it less, I would. Their website says "fast delivery", I've waited now for over 17 days for the order. There is nothing "fast" in their delivery methods. They placate you with "it's in shipping and will be there soon". Maybe that's true, but I've already spoken with my credit card company to cancel the payment. Just terrible given every shipping option out there.

The shipping times are nasty here, much like other reviews go over, but my issue with Custom Envy is the print quality and customer service: they're both poor. I had to pull out older cases I had done from other companies years and years ago just to sanity check myself. There's color banding, color skew, and pixelation galore, not to mention the online tool for aligning your images is woefully inaccurate. Customer service is happy to gaslight you though. They'll try and tell you that the online tools are fine, you just didn't use them right. They'll also lie about AI usage to "extend" your imagery for a reprint to try and fix an alignment error. Thankfully I was able to get a partial refund on my order (after I asked for it five times over the course of 21 emails, and only 40% of the order cost), but they won't admit a mistake or take responsibility for a job poorly done. Find another place for custom prints.

The phone case turned out good. However both phone cases took a very long time to be delivered. To make matters worse, they ship by USPS (snail mail). The phone case I ordered was placed on 6/7 and has not been delivered as of 6/16 (evening) If I had known this I would have ordered from someplace else.

Do not believe shipping times. I am still waiting on my order and if I am to believe the estimated delivery date posted by the USPS, it will have taken 12 days to actually receive my order and I paid for expedited processing, which apparently does not cover shipping. It took 3 days to actually create the shipping label only to have it sit in a postal facility awaiting shipping. I've had overseas orders ship faster. Very disappointed since my order is a gift and I was not able to provide the gift as planned.

Easy process to get a personally designed phone case. Product was delivered within the expected time (it was a day early, in reality) and the quality was excellent. Competitively priced. Superior follow up. I'll do business with them again as they do a number of different custom item options.

Fast shipping and good quality cases! Will be ordering here again if I need another case.

Really long turn around times. Even if you purchase 2-day shipping it takes them two weeks to produce a simple order like 1 phone case.