Jesse
Good company. Good product. Need a little work on customer service.
This is not meant as a "do not buy from them" comment. I've done business with them 4 times. Their product is quality. Their turnaround time is fast. Their customer service is the issue. It is virtually non-existent. It took 3 phone messages for me to get a response on my latest order. You would assume that an email or phone call would be received to inform you when your order is due to arrive. We are a business. We are closed Sundays and Mondays. Who knows what would happen if the shipper arrived and we were closed. About 1/4 of my order arrived with some corner damage. No one ever followed up with me to find out how my order arrived. They need better communication skills, and maybe a better shipping company.
Response from Custom Boxes NowMay 16, 2016
Jesse, Thank you for the review--we appreciate your business and you taking the time to review us. We apologize for the delayed response to your phone calls, and for the damage to part of your order. During our business hours (M-F, 8:00 - 5:30 Central Time) we strive to return calls and emails within two hours, but it sounds like we failed to do that in this circumstance. We apologize for this and hope to get another chance to impress you with our service. Thank you again--please feel free to reach out to [email protected] if you would like to discuss further, or have questions (I'm personally copied on those emails). Matt R. Marketing Manager, Custom Boxes Now