Custom Boxes Now Reviews | Read Customer Reviews of customboxesnow.com

Custom Boxes Now Reviews | Read Customer Reviews of customboxesnow.com

Custom Boxes Now reviews

Showing 7 reviews with 3 stars · Clear filters

Alec B.
Feb 23, 2024
My order was not labeled as to what…
My order was not labeled as to what were trays & what were covers. Very frustrating needing to open each pallet to find out.
Report
CR&D C.
May 27, 2021
The original order was shipped wrong
The original order was shipped wrong, but they replaced it - and made it right. I did miss my client deadline, but I was able to explain and they understood.
Response from Custom Boxes NowMay 27, 2021
Thank you your review. We apologize for error in the original shipment. Although the order was re-run as quickly as possible to the correct specifications, we understand that this delay caused challenges with your client. We hope to get a chance to run future orders for you, and get it right on the first run in those situations. Thank you for your business.
Report
Prescription
Sep 2, 2019
Several of the boxes were damaged in…
Several of the boxes were damaged in shipping, boxes looked like the got wet discolored
Response from Custom Boxes NowSep 4, 2019
Thank you for the business, and for taking the time to provide your feedback! We take pride in protecting the boxes during shipping, but sometimes see damage or other issues while in the hands of our carriers. We are investigating this issue with your boxes, and are/will be communicating directly with you and the shipment provider. Thank you for your business--we hope to work with you again in the future. - The Custom Boxes Now team
Report
CL
Mar 30, 2019
friction was not from custom boxes but…
friction was not from custom boxes but the company they use for delivery. despite us having a rollup door and access for the trailer the driver decided to just push the pallet of boxes out of the back of the truck into the street
Report
AERO Marketing G.
Jul 9, 2018
The website is easy to use
The website is easy to use, the production time is good and the quality of boxes is good. My complaint is that the custom boxes don't always match up exactly and they don't fold completely straight.
Response from Custom Boxes NowJul 10, 2018
Thank you for the review! We will contact you directly about the folding issue you reported to get details. We appreciate your business!
Report
Customer Service F.
Dec 2, 2016
Customer Service Fail
This experience was great until I had a question and had to call in. The gentleman that I had to speak with was super rude and had no customer service skills at all. If I could find the boxes that we needed else where i would have ordered somewhere else.
Response from Custom Boxes NowDec 2, 2016
Hello GB, Thank you for taking the time to provide feedback. I apologize for the negative experience you had with our customer service team. We will review the situation internally, as that is far from the service level expectation we have here at Custom Boxes Now. I will send you a direct message to follow up. Thank you for your business. -Matt, CustomBoxesNow.com
Report
Jesse
May 15, 2016
Good company. Good product. Need a little work on customer service.
This is not meant as a "do not buy from them" comment. I've done business with them 4 times. Their product is quality. Their turnaround time is fast. Their customer service is the issue. It is virtually non-existent. It took 3 phone messages for me to get a response on my latest order. You would assume that an email or phone call would be received to inform you when your order is due to arrive. We are a business. We are closed Sundays and Mondays. Who knows what would happen if the shipper arrived and we were closed. About 1/4 of my order arrived with some corner damage. No one ever followed up with me to find out how my order arrived. They need better communication skills, and maybe a better shipping company.
Response from Custom Boxes NowMay 16, 2016
Jesse, Thank you for the review--we appreciate your business and you taking the time to review us. We apologize for the delayed response to your phone calls, and for the damage to part of your order. During our business hours (M-F, 8:00 - 5:30 Central Time) we strive to return calls and emails within two hours, but it sounds like we failed to do that in this circumstance. We apologize for this and hope to get another chance to impress you with our service. Thank you again--please feel free to reach out to [email protected] if you would like to discuss further, or have questions (I'm personally copied on those emails). Matt R. Marketing Manager, Custom Boxes Now
Report