Custom Made Bobbleheads Match Your Photo. TOP CUSTOM BOBBLEHEAD BRAND FOUNDED IN THE U.S.Committed to providing customers with the most perfect gift and service. We are proud to have a team of 111 skilled artists who are passionate about creating lifelike bobbleheads that perfectly capture your likeness.We understand that every customer is unique and that's why we offer super similarity in our products. You can rest assured that the custom bobblehead you receive will look exactly like you or your loved one. Free face proof will be offered to ensure your complete satisfaction before shipping.
Custombobbleheadsus (custombobbleheads.us) has 441 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
custombobbleheads.us
Website
custombobbleheads.us
Category
Wedding & Party
Location
BOULDER, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 62% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I bought a custom bobble head for my gf for valentines day. This was in January of 26. She has about 30 others on display and this was going to be a special gift. It was waaaaay out of my price range and I bought it on payments. I was moving the bobble head collection around in mid October and the clay on the head was exfoliating and cracking. I wrote in and asked them to fix it. They want me to buy another one for $60+ shipping. They told me it is because I did not care and store it properly. Like I said, we have many other bobble heads, a lifetime collection and they have all been sitting together for 10 years. No issues with the others. Also, there is a little note board on the base of the platform. The lettering fell off. The paint also is sticky on the arms and dust and particles stick to it and cannot be cleaned off. Not taking responsibility for your craftsmanship is really disappointing and I feel bad for getting my partner a gift that is falling apart this way.
TJ
Teresa J.
They do not communicate or seem to recognize a picture or gender!!
I ordered a bobble head for my daughter’s birthday in the middle of May, they sent a bobble head on a man’s body!!! I sent a full pic of requested customization and kept paying additional monies for add-ons! They offered to redo but I still haven’t received the bobble head after paying international shipping fees. DO NOT USE THIS COMPANY, they do send you a copy of what you ordered to review, they only sent a face to review. The corrected one has not been sent yet, I don’t expect to get it and I didn’t get a pic to review? BATE and SWITCH…the worst customer service!!!
I spent $125 for a head?? That’s not what is advertised and now my daughter is out a birthday present and I am out $125. You even tried to block me from your site because you’re hiding the fact that your website is very misleading and the product is terrible!! I will buy one from another company but DO NOT USE THIS COMPANY, unless you’re willing to throw away good money!!! They offer to send a new one, but it just went on and on because they’re in Hong Kong the response to questions are 24 hours later!!
Response from CustombobbleheadsusJun 26, 2026
Hi Teresa. We’re very sorry to hear about your experience and appreciate the opportunity to clarify.
For this order, you purchased a head-only custom bobblehead. The body is a fixed template, and we only adjust it slightly based on gender. Clothing and pose are created according to the website images. The head proof was completed and sent to you multiple times via email and text for confirmation, but we did not receive a response. To ensure your order could move forward, we had to approve the proof on your behalf and proceed with production.
After receiving the product, you left a review claiming the clothing was incorrect. We explained the reason and offered a solution to remake the product in a full-body custom version at no extra cost beyond shipping—this option(full -body style) is actually more expensive than the item you purchased on the website. You agreed to this remake and indicated you would remove the review. We completed the new product, confirmed your satisfaction, and arranged shipment.
Despite this, another review was left suggesting the item had not been received, although we had communicated that it was completed and ready to ship. Our website clearly lists production and shipping timelines.
We have acted in good faith throughout this process, providing multiple opportunities to confirm proofs, remake the product, and ensure satisfaction. Unfortunately, due to repeated conflicting claims, we must consider this transaction concluded.
We sincerely regret that the situation escalated and hope this clarifies the steps we’ve taken to resolve the matter.
MF
Melanie F.
Does not resemble the person
The bobblehead did not look like the person when it arrived/ very disappointed as it was a gift. Expensive for the outcome.
Response from CustombobbleheadsusNov 10, 2025
Hi!
I’ve reviewed the records, and before shipment, we sent all the proofs, including designs for the head, hair, and other details. You approved everything and expressed complete satisfaction. It’s unfortunate that you’re now dissatisfied after receiving the item. We have provided a solution via email, but it seems we haven’t received a response from you yet. Could you please check and let us know your thoughts?
OF
OfficeWater
This company misrepresents both were…
This company misrepresents both where they're making bobbleheads (they ship from China) as well as the product and service. We requested "engraved name plates" and got stickers that were stuck on and fell off onto the bobblewrap. This resulted in blank name plates, with their solution being for us to take a knife to cut the name plate off ourselves.
The product isn't great, and customer service is worse. Would never recommend using this company.
Response from CustombobbleheadsusAug 1, 2025
Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations, and we appreciate you bringing these concerns to our attention.
We regret that yours did not hold up during shipping, and we understand your frustration. This clearly fell short of our standards. We would be happy to send a replacement nameplate or work with you on an alternative solution.
We’re committed to improving both our products and service, and your feedback helps us do that. Please feel free to reach out to us directly, and we’ll do everything we can to make this right.
JR
Jim R.
Stay away from this company.
I specifically stated in 2 emails that the skin tone would be the same as the photo that I sent. One was African American and the other was Iranian. The bobble head I received was white. Skin tone is not a facial feature. The person I corresponded with was Chris, no last name on his email and no signature on the bottom of his email. The phone number I called from the web site showed up as a Kentucky number, not Colorado and the mail box was full. I have asked this Chris to call me and he has avoided calling. I would advise any potential customer to avoid doing business with this company.
Response from CustombobbleheadsusMay 17, 2025
We’re very sorry to hear about your negative experience. Our team has documented the issue and will use it to improve future service and design quality.
In addition, we’ve been reaching out to you via email and have offered a free redo, but haven’t received a response. It’s possible you missed the message or haven’t had a chance to check. You’re welcome to email us at [[email protected]] — the free redo offer is still valid.
Once again, we sincerely apologize for the disappointment caused.
– CBUS Bobbleheads Support Team
Chris
IL
Its L.
Tried to get them to make something…
Tried to get them to make something right and they failed miserably.
Response from CustombobbleheadsusMar 5, 2024
We're truly sorry to see your one-star review on Trustpilot. Upon thorough review of our records, we were unable to locate any communication or orders associated with your account. This situation is perplexing to us, as we strive to maintain the highest standards of customer satisfaction.
Could you please provide us with your order number or any additional details so we can address this issue directly? Our aim is to resolve any misunderstandings and ensure that all our customers have a positive experience with our products and services.
Thank you for bringing this to our attention. We look forward to hearing from you soon to rectify this situation.
DJ
David J B.
Zero Star
Only gave it a one star because it didn’t allow for a zero star. I ordered a bobble head. When their rendition of the digital photo came to me for review, there was no resemblance. Even the glasses didn’t match. They suggested a different picture but they did not reply. Finally being fed up, I requested a refund of which I only got 30ish%.
Response from CustombobbleheadsusDec 3, 2023
We regret that you're dissatisfied, but we've noted that your product meets our standards in both design and quality. We understand that your decision to cancel wasn't due to dissatisfaction with the product but rather a change in plans. Since we offer unlimited free revisions, we believe canceling the order isn't related to product issues but rather a change in your plans.
According to our policy, In the case of a mid-process cancellation or breach of commitment, we find ourselves compelled to take such measures. This decision is influenced by the costs incurred in terms of material, labor, and time. These resources have already been invested in the project, contributing to the overall expenses associated with fulfilling our commitments. We must deduct depreciation fees to cover the costs incurred during the production and customization process. This policy is in place to ensure the quality of our products and services.
If you have any further questions or require additional assistance, please don't hesitate to reach out to our customer service team. We are eager to listen and work towards resolving any concerns to ensure your satisfaction with our service."
BJ
Bryan J.
Be careful with this bogus company
Be careful with this bogus company. I had a custom order and what they gave me was like an art work of a 7-year old. When I texted their customer service number, +1 (859) 869-8239, he cussed me instead, sent me nasty text messages and even told me to die.
