CushiowReviews of cushiow.com

Response from CushiowMar 23, 2026

I'm really sorry to hear about this - I completely understand how disappointing it must be for both you and your daughter, especially when the shoes didn't fit and you weren't able to return them. That's definitely not the experience we want for you, and I sincerely apologize for the lack of follow-up from customer service. You shouldn't be left feeling stuck or unheard, especially when it affects your daughter's basketball shoes. Could you please share your order number with me? I'll review everything carefully and see what we can do to resolve this situation properly. I'll personally stay on this until we reach a fair solution. Thank you for bringing this to our attention - I truly appreciate your patience.

Response from CushiowMar 23, 2026

I'm really sorry to hear about this - I completely understand how frustrating it must be to receive shoes that don't fit and feel like your concerns aren't being taken seriously. It sounds like you followed all the steps requested, and it's unacceptable that you were still declined support. You shouldn't be stuck with shoes that don't fit, and I sincerely apologize for the poor communication and unprofessional handling of your case. Could you please share your order number with me? I'll personally review everything, including the photos you submitted, and make sure we provide a fair solution so this gets resolved properly. Thank you for your patience - I'll stay on this with you until it's fully addressed.

Response from CushiowMar 23, 2026

I'm really sorry to hear about this - I completely understand how disappointing it must be to receive shoes that don't feel authentic or match the quality of what you expected. You shouldn't feel stuck with something that doesn't meet your expectations, and I sincerely apologize for the frustration caused by the lack of support for a return. That's not the experience we want for you. Could you please share your order number with me, along with photos of the shoes you received? I'll personally review everything and work with you to find a fair solution. I'll stay on this until it's properly resolved. Thank you for bringing this to our attention - I truly appreciate your patience.

Response from CushiowMar 23, 2026

I'm really sorry to hear about this - I completely understand how upsetting it must be to receive shoes that don't fit and feel like they aren't genuine, especially for your daughter. You clearly followed all the steps by sending photos and keeping the shoes unworn, and you shouldn't be left without a proper resolution. I sincerely apologize for the way this has been handled and for the frustration it's caused. Could you please share your order number with me? I'll personally review the full details of your case and make sure we find a fair and appropriate solution. I'll stay on this with you until it's fully resolved. Thank you for bringing this to our attention - your patience is truly appreciated.

Response from CushiowMar 23, 2026

I'm really sorry to hear about your experience - I completely understand how frustrating and disappointing this must be. Waiting a month, dealing with confusion over exchanges versus refunds, and then being told you're "too late" is not the experience anyone should have. You shouldn't feel stuck or misled after trying to follow the process, and I sincerely apologize for the poor handling and lack of clarity. Could you please share your order number with me? I'll personally review the full history of your case and work to find a fair solution that addresses the issue properly. I'll stay on this with you until it's fully resolved. Thank you for bringing this to our attention - your patience is truly appreciated.

Response from CushiowMar 23, 2026

I'm really sorry to hear about this - I completely understand how frustrating it must be to receive the wrong size, especially when it's for your daughter. You followed the return policy and still weren't able to get proper support, which is absolutely not the experience we want for you. I sincerely apologize for the stress and disappointment this has caused. Could you please share your order number with me, along with a photo of the shoes you received? I'll personally review the situation and make sure we provide a fair solution so this gets resolved properly. Thank you for bringing this to our attention - I'll stay on this with you until it's fully addressed.

Response from CushiowMar 23, 2026

I'm really sorry to hear about this - I completely understand how upsetting it must be to receive shoes that are defective and not as expected. You shouldn't feel stuck with a product that doesn't meet your expectations, and I sincerely apologize for the frustration caused by the way this was handled. That's not the experience we want for you. Could you please share your order number with me, along with photos of the shoes you received? I'll personally review the situation and work with you to find a fair solution. I'll stay on this until it's properly resolved. Thank you for bringing this to our attention - your patience is truly appreciated.

Response from CushiowMar 23, 2026

I'm really sorry to hear that your experience has left you feeling this way - I completely understand your frustration, especially when shopping online can already feel risky. That's not the experience we want for any customer, and I sincerely apologize if we've let you down. I'd really like the chance to look into any issues you encountered and see how we can make things right. If you're willing, could you share your order number with me? I'll personally review everything and work with you to find a fair and proper solution. I'll stay on this until it's fully resolved. Thank you for bringing this to our attention - your patience is truly appreciated.