CushieReviews of cushiehome.com

Response from CushieApr 17, 2026

Thank you for sharing your feedback, and we’re truly sorry for the delay in our responses. We understand how concerning it must have felt not hearing back from us promptly. Upon reviewing your case, we found that multiple messages were sent through different threads, which unfortunately caused some confusion and led to crossed communications on our end. We sincerely apologize for any frustration this may have caused. That said, we’re very glad we were able to connect with you and resolve your concern in line with what you needed. We’d also like to reassure you—and anyone reading—that we do honor our 60-day return policy. Our goal is always to support our customers from the moment an order is placed through to any after-sales needs, including returns. We can confirm that your return has been successfully processed and a full refund has already been issued. We also truly appreciate you ensuring the sofa was kept in good condition, allowing it to be enjoyed by another home. Thank you for giving our product a fair chance. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out—we’re always here to help. Warm regards, Cushie Customer Support Team

Response from CushieApr 17, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating this situation must have been. After reviewing your order, we can see that the delivery address entered at checkout was an older address. We also noted that you reached out shortly after placing your order on Saturday, March 18, to request an update. As your message came through over the weekend when our support team is offline, we were unfortunately unable to action the change before your order was processed and dispatched. That said, we fully understand how disappointing this must have been. As soon as we became aware of the situation, we offered to send a replacement to your correct address at no additional cost, so you wouldn’t have to go through the inconvenience of retrieving the package from your previous address. We completely respect your decision, but we want to reassure you that our offer still stands. Our goal is always to make things right and ensure you have a positive experience with us. If there’s anything at all we can do to help or make this right for you, please don’t hesitate to reach out to us . We would truly appreciate the opportunity to assist you further. Thank you again for your feedback — it helps us improve both our service and communication moving forward. Warm regards, Cushie Customer Support Team

Response from CushieMar 3, 2026

Hi Yasmin, Thank you so much for taking the time to share your honest feedback. We truly appreciate reviews like yours, as they help us continue improving our products and service. Regarding the delivery, FedEx may occasionally split shipments due to truck capacity and logistics planning. Unfortunately, this is something we’re not able to override. That’s why three separate tracking numbers were provided, so you could easily monitor each package individually. In terms of sizing, our armrests are designed to fit all sofa sizes. Based on your order, you selected the double sofa bed, which matches the product that was shipped. However, if this doesn’t seem correct or if you have any concerns, please feel free to reply to the email we previously sent — we’re more than happy to look into this further and make sure everything is resolved for you. Thank you again for your feedback and for choosing Cushie

Response from CushieFeb 9, 2026

I’m really sorry you’ve been left without clear updates — I completely understand why that would feel alarming, especially after you’ve already paid in full. This isn’t the experience we want anyone to have, and we take responsiveness seriously. While shipping dates can occasionally shift with newly upholstered pieces as they move through final production and carrier scheduling, you should never have to chase us for basic communication. Please check your spam/junk folder for our email response, and feel free to reply directly to that same email thread so we can resolve this quickly. Our team will reach out to you directly.

Response from CushieJan 27, 2026

Hello Tina, thank you for sharing your experience — we understand how frustrating this situation felt, especially when you were trying to make a quick decision after delivery, and we’re sorry for the confusion and delays you encountered. We’re glad we were able to connect directly and sort this out together, and that we’ve agreed to send your preferred slipcovers, which offer added convenience, especially when one needs washing. If you need any further assistance at all, please feel free to reach out to us by email — we’re always happy to help and will be looking out for your message.