CushieReviews of cushiehome.com

The boxes didn't come together. So, now I don't have the side hand rest and the metal frames. Also the back support of the product is really bad. Like if I lean back a little, it is not staying. They should have given an option to add brackets on the back as well to make it more sturdy.

Couch is awesome! Love it!

My sofa arrived exactly a week after I ordered it! It was easy to put together and works for what we needed.

While I think the product itself is really cool, the customer service / sales piece of Cushie is absolutely atrocious. After a couple of messages exchanged, Cushie completely stopped communicating with me and now I'm left with product that I want to return AND an incomplete order as well (oh yeah, and zero communication on when or if the 2nd order will ever be completed either.) Incidentally, I placed that 2nd order because Cushie's customer service team stopped communicating with me about a return/refund on the first one (my foolish mistake on that). And yes, I've read the comments on here where their Customer Service tells customers to limit conversations to one customer thread so as to cut down on confusion / enhance response times and honestly, I find that even more frustrating. I do not think it unreasonable for a company to respond to a customer's request in a timely manner. If I fail to do so in my line of work, I lose business... and yes, I'm guilty of starting several threads with Cushie myself precisely BECAUSE they stop communicating. If ANYONE at Cushie reads this (which I doubt): please contact me to resolve this ASAP. Your website says that the return process is easy and I'm sorry, but that's a straight up fabrication... In fact, it's anything BUT easy. Again, cool product, but absolutely nightmarish customer service makes this one of the worst purchase experiences I can recall and that's saying something. Zero faith that my problems with Cushie will be resolved. None whatsoever... Update: Finally got a message back from Cushie, but no worries, they went right back to ignoring me again after I responded. So, like I said, this is without doubt the biggest waste of time, money, and sanity I've experienced to date. Spent over $1K with them and get treated like absolute garbage. So, I'm now sleeping on the floor at my house. I took family members in to live with me and gave them my space in my home. I thought Cushie would be the perfect solution for me, but it's become the perfect nightmare. Once again, if anyone at Cushie reads this update, please contact me so that I can return my entire purchase for a full refund. I don't understand why no one responds at this company and I feel like such a fool for continuing to try and get a hold of someone. I just want to return everything / be done with it. I feel like such a fool.

The product and delivery service are excellent no doubt but the inability to contact anyone in a timely manner is abysmal Five days after i started sending messages before ingot a reply and honestly it was just to say they had sent out for delivery ingot an email afterwards addressing my problem and just could have been taken care of by a simple response four days before Sam

Loose and floppy When you sit on the sleeper sofa, it feels like it will fall apart. It is not sturdy whatsoever. -- Someone replied to this from Cushy but there is no where to respond to them, so the help feels null.

I was so excited to be receiving my Cushie sleeper sofa, but only two of the three boxes arrived from FedEx. I tried reaching out to Cushie via chat, email, and the online form, but have not received a response - not even from the chatbot. This is very worrisome. There is NO PHONE NUMBER anywhere for this company. You are alone. I only have the arms and the back to my sofa. Now what do I do? Fed Ex claims it was all delivered but there are only two boxes on their delivery photo, not two and Cushie's site also claims it was delivered.

Can’t get costumer service to start the return process. Has been sending multiple emails and once I explain I want to return they just stop answering. Don’t be fooled by their return policy Edited after the response- I emailed every day since Monday, didn’t hear back once. Only correspondence was trying to convince me to keep the product once I said I’m not interested your representative stopped answering for 6 days now