CushieReviews of cushiehome.com

Again, zero communication. Zero responses. Ordered the last week of May. The email said it would ship in 1-2 days. It's June 5th. No Cushie. No contact. No updates. And, no idea what is going on. Beware. There is a very good, responsive competitor - had I known they were going to approach business line this, I would have done business with their competition.

As others have mentioned, there is zero communication from this company. I placed an order on May 22 with a ship date of May 28 and it is now June 4 with ZERO updates, despite multiple emails being sent. I’m only writing this review because it seems like occasionally someone from Cushie looks at this site. If you are from Cushie, please give a response to let me know where my couch is or I will be contesting the order with my credit card company! Update: company finally responded. Wish it didn’t take a bad review to get an answer. Can’t speak to the product yet but strongly recommend they add some more customer service staff

No response to my request for two items.

Could use a good topper and better cushion padding but other than that it’s great material and a lovely looking couch. Weird fabric color for the brown/tan color option though. Reminds me of a cat tree scratch pole

I ordered a couch on May 9, 2926 with a delivery date of May 14. May 14 came and went and after multiple e-mails I was told there were shipping delays and it would ship 5/28. That has now come and gone and I sent several more e-mails only to be told they can't find my order in their system and to send the confirmation number which was in the subject line e of my e-mail! I took a picture of my confirmation and sent it with no reply. Their website says they are in stock so I'm not sure what the hold up is. It has been very frustrating and poor customer service. I guess I will have to contact the credit card company to put in a dispute. As others have stated, there is no phone number to call to get answers. Update : I just received my couch after several weeks of chasing. Leven was responsive and helped expedite my delivery. The couch is great - I just didn't think I'd have to work so hard to get information. Final update - I received the credit I was offered for my inconvenience. Everything resolved in the end.

The sofa cushion is firm in the center but you sink on either side. The arm rest on one side of the sofa is loose between the bar and the seat cushion. It’s a bit flimsy, should be taut like the other side.

We are not off to a good start. I was hoping this email was a response to my email to customer service. Please reference that email. Delivery went to my neighbor's house. It was dropped on their driveway in the pouring rain.

I received it today. The parts I received are lovely. BUT THE BACK IS MISSING and I can’t reach anyone. What use it’s it if it’s o my half a couch? I’m hoping someone is monitoring this and will call me