CusGiftsWe are creative company to help you create and make the unique gift. You can personalized the design and custom the gift with many choices like dog breeds, cat breeds, horses and hairstyles,...
CusGifts (cusgifts.com) has 194 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Amy V.
The product quality turned out great! Very clear even with a photo from an iPhone. The company was quick to respond to emails as well, which shows their dedication to customer service. The only complaint I have was there were no instructions to taking off the protective film that was on the product when I received it. :).
Billnjodie K.
My husband has e-mailed them twice with no response, we never got a delivery date, it's been 22 days and we have no idea when the hell it's coming if at all. Were we just plain robbed? I mean they updated tracking to say twelve hours and a couple minutes AFTER the update it was put on a truck that apparently hasn't moved in 5 days. Update... It has now returned to the shipping partner it left on the 22cd. All I want is for this company to give me an arrival date so I know if I should be reordering through a better company. I realize the month to ask for a return has passed, I'm pretty sure it's their plan so no one can get a return just don't ship it say you have and make over $50 with no delivery or returns allowed after the 30 days. Jan 9th my order finally came and it is beautiful, all I wanted was an expected delivery date, and someone to answer our e-mails. The product is perfect but from what I've seen in other reviews it's hit or miss if anyone will answer e-mails or help you with problems or questions. Also it would be so easy for them to simply state it will take a month or two to get it, that would fix half their bad reviews. And customers would be happy if they got it early instead of worrying they've been robbed. Overall the product is great but other companies have it as well, so cus gifts needs to improve customer service or people will simply order elsewhere. Also because they have no problem answering reviews I'm sure someone will see this! I will not be reordering through them ever.
Response from CusGiftsDec 28, 2022
Hi Customer. We're so sorry that there is a delay in the shipment Due to the peak season, the number of packages increased quickly Your order got the new update on Jan 4th. Please help us to follow the news on the tracking URL we sent We will try our best to help you receive it as soon as possible Thank you so much and we truly apologize for all inconvenience caused!
Jill P.
Twas so cute in the advertising. I love it and it’s at the entrance of my house. If you come in with bad energy you have to go back and start again 🤣 …. The cat thinks it’s hers. So perfect so pleased I bought it ….. xx
Tron
I ordered two items and they were both fantastic! The shirt was nice quality and they did a fantastic job getting them here before Christmas even with hiccups!
Donna P.
I was really worried my order wouldn’t arrive before Christmas, I sent an email and received reassurance my order had been despatched. They couldn’t tell me when I would receive my order due to the postal strike which is fair. The customer service was amazing, the girls got back to me pretty instantly and were really friendly, My order arrived yesterday and I’m absolutely thrilled with it, the quality is great and exactly what I wanted.
Kim S.
The butterfly memory keepsake we ordered turned out beautiful.
Linda B.
I ordered a personalized acrylic heart. It is beautiful! I contacted Customer Service twice and they were very prompt and helpful. Once to check on the shipping and once for help removing the protective film covering the heart. I would definitely order from them again.
Alya G.
Je suis satisfaite de ce mémorial. C'est un très bel objet décoratif
