CusGiftsReviews of cusgifts.com

Response from CusGiftsDec 29, 2025

Hi. We apologize, but we cannot locate your order using your name Could you please provide us with the full name used to place the order and either the transaction ID or the receipt from the bank for us to check along with the picture of the received item to our support email [email protected]? We will check it for you as soon as possible. Thank you for your cooperation, and we look forward to assisting you further.

Response from CusGiftsOct 4, 2025

We're so sorry to hear that you were not happy with the order. Could you please send us a picture of the received item to our support email [email protected]? We will check and give you the solution as soon as possible. Thank you so much!

Response from CusGiftsJun 5, 2025

Hi. As we informed you in the previous reply, We do not have any orders placed under the name Bryan Lane. If you would like to clarify this matter further, please provide us with either the bank invoice for the transaction or the transaction ID if you paid via PayPal. You can send the information to our support email at [email protected] Additionally, if you are an account from a competing business leaving a 1-star review to negatively affect our store, we do not accept such behavior and will take further actions with Trustpilot. Thanks!

Response from CusGiftsJun 2, 2025

Hi. We apologize, but we cannot locate your order using your name Carl Manning. Could you please provide us with the full name and either the email address used to place the order for checking? Thank you for your cooperation, and we look forward to assisting you further.

Response from CusGiftsMar 28, 2025

Hi Kay. I'm sorry to hear that. I first want to make sure that thing as I think you have misunderstood our policy: We have the polices of refund and replacement for the items that were damaged in transit or fault by our mistakes. Even it is personalized product or not. However, we have not received any information from you about the chipped phone case, and we did not know the problem happened then we have not offered you any solutions yet. But we're always here to listen to you. Please help us to send a picture of your received phone case and any detailed information that you want to discuss to our support email: [email protected] We're looking forward to hearing from you. Thank you!

Response from CusGiftsFeb 26, 2025

Hi. If your Order number 56796, then it is not our's store order. Our order number always starts with #CG..... We also did not record any information from you. May the store where you placed the order is Cusgiftlove or Cusgiftforlove Their customers sometimes contacted us also You can check the information on their website Cusgiftlove - https://cusgiftlove.com/ or Cusgiftforlove - https://cusgiftforlove.com/. And please help us delete/fix this review because you did not buy anything from our store. Thank you!

Response from CusGiftsDec 24, 2024

We're sorry but we think you may emailed the wrong store. We checked and did not find any order under your name. Moreover, our orrder number starts with #CG..... not a number #54534 as you said. The store where you placed the order can be Cusgiftlove or Cusgiftforlove. You can check the information on their website Cusgiftlove - https://cusgiftlove.com/ or Cusgiftforlove - https://cusgiftforlove.com/ And please help us edit/delete this review. Thank you!

Response from CusGiftsDec 20, 2024

Hi Customer. We sincerely apologize for the delay in receiving your order. After checking with the carrier, we were informed that the package was lost in transit, which is why the tracking URL has not been updated since November 20th. We have requested that they investigate the matter and provide us with more information as soon as possible according to our policy In the meantime, we will expedite the production process and send a replacement with fast shipping to you as soon as possible. We kindly ask for your patience as we work to resolve this issue. Thank you for your understanding and cooperation!