CusGiftsReviews of cusgifts.com

Response from CusGiftsJan 14, 2023

Hi there. The front has a protective film to protect the item which makes it look cloudy - which we noticed in the product description Please blow it with hot air for a while or rub it with soapy water, the film will be easier to tear after softening. Or please help us scratch one corner of the product first, once this protective film is torn a little, it will be easy to tear. You can see this video: https://www.youtube.com/shorts/pj5yfKuodSE You will see it clearly after removing the film. ​ We look forward to hearing from you. Thank you.

Response from CusGiftsJan 5, 2023

Hi there I'm sorry but can you send me the full name you used to place the order and the transaction ID to our suppoer email: [email protected] for checking? I can not find your order number Thank you so much!

Response from CusGiftsDec 30, 2022

Hi Mary. We're so sorry that there is a delay in the shipment Due to the peak season, the number of packages increased quickly, the shipment may take longer than usual. Your parcel got the new update on December 29th. We and the local carrier are doing our best to solve the problem So please be patient and help us wait for the update. Thank you so much and we truly apologize for all inconvenience caused!