Katie O.
I've used Curology for almost a year…
I've used Curology for almost a year and absolutely love the product. That being said their customer services and reliability are awful. I was billed for my product almost a month ago and it still has not shipped. I've inquired multiple times and have not gotten timely responses (multiple days and follow-ups). On top of that, they keep saying it's shipped when it's not and not updating me on delays. I've had to log in each time and my delivery date keeps getting silently pushed. I understand there are staffing and shipping delays right now — and would totally understand if they just updated me — but at this point I've been out of product for almost a month and am at square one with my skin again. My most recent query has not been followed up with despite their guarantee of less than 24hour response time. At this point, it's starting to feel like a waste of time but I can't even get a response about a refund. I love the product but reaching my wit's end.



