CurologyReviews of curology.com

I've been a customer of Curology since 2019 but I've been very dissatisfied with Curology as of late. First, they raised their prices from $40 to $60 for their large prescription bottle. Second, they did not notify me of the next shipment days early like they used to and automatically charged me another $60. I did not want my next shipment until another month or so, because then I would be left with TWO bottles that will take me months to finish. This issue happened in the first place because Curology does not allow you to postpone the date of the next shipment beyond 2-3 months early. I emailed them ASAP the moment my credit card company notified me of the charge, but they did not respond until multiple follow-ups for a week. They informed me that they do not allow returns or refunds since the bottle already shipped. They also mentioned they "refined the amount of messages they send." Sounds like they really mean that they stopped informing their customers of an automatic charge and shipment days early just so they can charge their customers $60 without giving them the chance to cancel. Their intent of charging their customers in such a sneaky way is just greedy. I will cancel my subscription.

It only delivers to the US. Most companies nowadays ship worldwide, however Curology is the exact opposite only allowing access for US citizens and today when I tried to do a skin care quiz on their website it denied me entry stating I had to put which state I live in. Needless to say I was shocked and then upset due to the fact that I was very excited to try out their brand after seeing it being sponsored on a YouTube video. This needs to change soon as it cannot only offer shipping to states within ONE country it should be accessed globally by all individuals, and this will further improve their brand so Curology if you're seeing this please change. Thanks :)

I spent an entire morning trying to cancel an order that never should have shipped. I had the text notifications on for notifying me when my next order would ship but never received anything. Then I tried to cancel the order before it finished processing but received no help until hours after it shipped when it was too late. I am very upset and disappointed in how the support service has degraded. I used to be able to contact someone immediately to get issues fixed quickly. I will not be returning to this company.

Great customer support

It actually works! Everything so simple. I literally wash my face with dial soap in the morning and then curology moisturizer and then at night when all the magic happens I cleane my face with the curology cleanser, then I put on my customized formula that they had put together just for me and what my face needed and then lastly the curology moisturizer. That's it and I'll tell you ive tried a lot and I mean a lot of things for my face and nothing's worked for me. And I won't lie I was really skeptical about using curology at first but when I seen they have a try risk free 30 days trial all I had to do was pay shipping and handling which was like $5 I figured hey I'll try it for $5 and I am so glad that I did. Heck I started trying the body wash well cause I had a few breakouts from my line of work that i do. I do a lot and I mean a lot of sweating with my job so I tend to break out more and in more places than most people so I'd have a pimple here and there on my chest and my back and back of shoulders area and the first few washes they are already gone and no more as appeared since I started it. God I love love love curology. They have made me feel so more confident in my skin. I haven't worn any makeup all summer. The only reason I was wearing makeup after i started was cause of my dark circles and then I contacted my Dr with curology and she recommended putting my customized formula on my eyes a few days a week and I'll tell you what between that and not itching my eyes as hard had as often as I was cause finally I figured out that I have allergies of the eyes where it makes my eyes itch all of the time so what was happening I was bruising my eyes so it looked like I had been punched in both eyes and since the skin is so thin under your eyes and are the thinnest part of your body and I already bruise easily anyways I was just bruising my eyes over and over again not giving them the chance to heal. But since I had found out all of these things and using the formula and not itching my eyes and hard and often my dark circles have almost gone away! And also my pores have shrunken so much and my little fine lines I had in between my eyebrows have gone away as well. I can just keep going on and on about curology. My pores do not get as clogged anymore and my face is not oily anymore either. My face is between oily and normal so when I used a moisturizer it always seemed to make my face too oily and then I would always break out. But since I started using curology moisturizer I haven't had one day of oily skin. It's just been normal! Whatever curology is doing they are doing it right! So please never change and please please never go away! I wouldn't know what do do if you guys ever discontinue curology. I would definitely be lost. I want to say thank you so much for every thing you've done for my skin and my confidence you've given back to me. I haven't been this happy with my skin ever, to be completely honest. So again thank you and I would give you guys a 100 if I could!

April, one of the workers, helped me out so much. She went above and beyond with helping me. Curology is literally the best customer service I’ve ever had. Their texting platform is great with reaching a representative.

Curology customer service is an A++ service! Always prompt and extremely knowledgeable about the products’. I’ve been a customer for at least 3 yrs and have never had a bad experience with reaching out with questions

I tried Curology for more than a month. Sadly the formula didn't suit my skin. I noticed flaky skin and nothing helped. But I was extremely satisfied with their customer service. My med provider was very responsive throughout. After I dmed the support team on insta, they refunded me for my last shipment within a day. Even though I was sad the product didn't work out for me, their service made up for it.