Mary
Expensive and bad customer service
I didn't receive a text or email stating that a shipment was going to be processed which they usually do prior to shipment for any adjustments to products or shipping dates. They went ahead without authorization and billed out the shipment (which is expensive) and then stated they would not refund my payment or allow me to return the product.
Response from CurologyNov 21, 2024
Good afternoon! I'm sorry to hear this. Please note we don't offer pre-shipment email alerts but SMS alerts are available upon request. I'd be happy to further assist with your account and see if these are enabled. I'll also be more than happy to find a solution for you. Please know if you ever have any issues with your account or shipments, you can always contact us here at success ([email protected]) or text us directly at (415) 200-2060 at any time and we'd be happy to help!



