Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
curology.com
Website
curology.com
Category
Salons & Clinics
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 29% of reviews.
Latest
Most recent review: October 2026.
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I dont even know
I honestly feel like Curology creates problems (acne) then only clears up what it created so people are like oh my it works! I have been on this for 4 months and I almost never break out and my face looks like bee stings. DONT USE IF YOU HAVE SENSITIVE SKIN! I ended up canceling curology no offense but best choice I ever made my skin is clearing up again.
Response from CurologyJul 10, 2020
Hi Emily,
I'm so sorry you haven't been happy with your experience.
We in no way want to cause more acne! You might be experiencing purging, which is common when starting new prescription skincare. Feel free to check out our guide to learn more: https://curology.com/guides/skincare/purging/
If you're experiencing stinging, I suggest messaging your provider as they are your best resource for suggestions and advice. I hope this helps! 💜
Best,
Victoria & The Team @ Curology
JP
Jessica P.
Not a scam, but certainly not good
I don't think Curology is a scam or a hoax. That said, I think the degree to which they idealize customer outcomes in their marketing strategy teeters on the edge of being irresponsibly misleading. Curology is not a magic bullet that will fix all of your skin's problems during the three month trial (nor will it necessarily make your skin better at all). In my personal experience, I was going through a rough patch with my skin, got nervous and desperate in the midst of the lockdown and decided to start a free Curology trial. I find it difficult to believe that the three pictures you take combined with the short, basic skin quiz do much to perfect your "customized" skin care. From the beginning of my trial to the end of the three months, Curology made my skin worse. Significantly worse. I was breaking out in new places on my face, my skin became increasingly bumpy and textured, and I even started developing cysts (which I've never had before). 2 weeks in, I contacted my provider. She told me to be patient because purging could take up to 8 weeks. I get to the 8 week mark and my skin is stagnantly bad at this point (there didn't seem to be signs of change or active purging). I write my provider again (note: my original provider was on vacation, so I had a stand in provider- I actually liked her a lot better. She was very informative, knowledgeable, and understanding), which I had to pay for, and she ultimately recommends I just wait it out some more. I ended up canceling shortly after. I think Curology results probably fall on a bell curve of sorts. The dramatic, exclusively positive results they advertise aren't representative of their outcomes. I get that that's business, but please don't be fooled by their high profile ads and sweeping, potentially empty promises like I was. Maybe it could do you some good, but chances are, you won't get the amazing skin you've been promised. The bottles are small, the service is mad expensive, and if you have problems you'll likely be met with a fluffy, generic response about waiting it out because everybody's skin is different. That said, I doubt anything too horrible will happen if you want to try it out for yourself. I was able to get the refund pretty easily, so the only thing I lost was time and peace of mind.
Response from CurologyJul 7, 2020
Hi Jessica,
I appreciate your honest review, even if I am sorry to hear that your experience was not what you (or we) had hoped for.
Curology helps many who sign up, but of course, we are not a miracle cream that will work for absolutely everyone.
Unfortunately, there is no one-size fits all approach with any skincare treatment because we are all different. We try to be transparent about that fact, and share the percentage of those who do see results with Curology openly (88%).
It is not our mission to mislead anybody, we want to share real results, but I do hear you and we can share progress photos at all steps in the journey!
Again, I am so sorry to hear that Curology wasn’t the right fit for you, but I do hope you find what’s right! 💜
Best,
Victoria & The Team @ Curology
MB
Milady B.
Horrible company tricks you into their…
Horrible company tricks you into their expensive subscriptions! No way to cancel in the trial phase. The link is available after they charge you the first full bottle. Scum and scam. If the company would send you reminders of whether you want to continue or not. Im going to start posting all the bad reviews on Instagram since they have advertising there. I want a refund!
Response from CurologyJul 7, 2020
Hi,
I'm so sorry you've had issues cancelling your free trial. You are able to cancel your subscription anytime as long as it is 48 before your next bottle is set to ship.
If you still have trouble canceling, please feel free to email our support team at [email protected] and they'll be more than happy to assist you. 💜
Best,
Victoria & The Team @ Curology
BL
Blo07Z
The products sting my skin for a few…
The products sting my skin for a few hours after use, and I read up on it and realized it does that when it is disrupting your natural skin barrier. I have stopped my subscription and will be going back to my old skin care routine.
Response from CurologyJul 7, 2020
Hi,
Thanks for reaching out and letting us know that you're dealing with some irritation.
Mild irritation can be normal when adjusting to a new topical medication, but I suggest reaching out to your Curology provider for advice.
They'll be able to offer suggestions and adjust your formula if needed, so please don't hesitate to reach out. 💜
Best,
Victoria & The Team @ Curology
SA
Sam
I just received my curology package and…
I just received my curology package and as soon as I opened the box 100’s of ants came out and had food particles in their mouths. I’m am so disgusted and very disappointed and hoping to get my money back.
Response from CurologyJul 7, 2020
Hi Sam,
I am so sorry to see this and thank you for bringing this to our attention. I assure you that our facility takes extra precautions to ensure shipments are processed in a sanitary environment, without exception.
Occasionally incidents outside of our control may occur in transit. Please email [email protected] so we can issue a replacement!
Best,
Victoria & The Team @ Curology
BB
Bebe B.
Poor quality, crappy customer service.
Had them for a good while, kept getting bottles what weren’t mixed right a chunky mess and insufficient amount to make it till the next prescription. The bottles stopped working on a constant it was such a hassle.
The customer service about that issue was poor. They’ve know it’s an issue, I know they’ve had to replace many for many customers.
What they wanted me to do was send the bottle back and send images but wasn’t offering to send me one in it’s place so that I could continue the prescription in the meantime. It just got exhausting. It did help my breakouts, yes. Would I say it’s a miracle, no. I’d rather go with another provider. Not worth the hassle, crappy customer service, and poor quality of product.
Response from CurologyJul 1, 2020
Hi Bebe,
I’m so sorry again to hear about your experience. We have reached out over Facebook to follow up about this. 💜
Best,
Victoria & The Team @ Curology
JE
Jeni
Lying providers, questionable products
Lies, trickery and questionable products to charge for subscription anyway they can.
1st, provider wrote to me saying they will pause the subscription because their products have caused irritation.
Asked whether to adjust the formulae, then closed the line of communication before I can respond, and continued to charge me for the subscription.
Support is irresponsive and doesn't care whether their providers are just lying straight up.
Also extremely questionable practices, making unsubscribing impossible to access and execute. Using every trick up their sleeve so they can trap customers into paying subscriptions against their will.
NS
Noeli S.
I just finished the trial size curology…
I just finished the trial size curology and my skin is looking great already. My trial size bottle actually lasted a month exactly. My only issue is that now I have to wait a few days for my next shipment and I'm worried that will mess up my progress in the mean time. I think the shipments should go out a week BEFORE the previous bottle runs out so I don't have to go days without using my formula. Will my skin revert in that short amount of time?
Response from CurologyJun 22, 2020
Hi Noeli,
I'm SO glad you've been enjoying Curology so much! Shipments are sent out every 30 or 60 days depending upon your subscription plan. If you are worried and need to move up your next shipment date you can always do so via the shipments page at curology.com! I hope this helps 💜
Best,
Victoria & The Team @ Curology