CURLSMITHReviews of curlsmith.com

I used Curl Smith years ago while living in Florida,and loved it .I live in Arizona now and I did not like it at all. After using your product my hair looked &felt 100X's frizzier, brittle and lost all shine. Needless to say that I was EXTREMELY disappointed. I honestly want my money back.

After receiving a reply from Curlsmith (via trustpilot, with no direct response or way to contact company) I not only stand by the below review, but, if I could, I'd lower the stars to zero. Seriously, DO NOT buy from this company as they have the worst imaginable customer service! I received an item that I did not know was on subscription & didn't want. Also, I never received advance notice that the item was being sent, something every other company does. I tried to contact curlsmith & there is no phone number. I went on the chat, it told me it couldn't help me. Then I asked it to have someone call me & it said it couldn't do that either. Worst customer service ever. Wouldn't recommend you to anyone.

I haven’t received my order.

Wand did not turn on so I returned it. For that much money this was such a hassle to deal with customer service so I returned it.

This is the only company I do subscription business with that doesn't give the customer an opportunity to change or delay their order before sending it. Most companies will send the customer an email prior to shipping the order to warn of an upcoming autoship delivery with a link to revise the order or delay it. Curlsmith doesn't send that warning letter. That is why I cancelled all my subscriptions with Curlsmith

I'm glad I only bought the small bottles. The bottle is so cheaply made and there is not wrap of any type to seal during shipment. The gel was all inside the shipping envelope. Will not buy again for that reason. I've made that decision before even trying the product.

I think their products are good, once you figure out what works for your hair. My recent experience with their customer service was very poor. For some reason, a recent order for four products were shipped to my old address. I do not know if it reverted to my old address or what. I contacted them immediately and went through their poor AI response program before I was told someone would contact me. That occurred the next day. Long story short, they essentially told me I could get in touch with the people who live at my old address to arrange getting the shipment. When I told them this was not possible, they essentially said I was out of luck and I spent $87.00 for nothing. They offered me a 15% off to replace all of the products, but this was less than the 25% I purchased them for. Their response was so different from my experience with other companies the few times I have had problems that I can only conclude that they could care less that they would lose a customer of five years that purchases products directly from them of through Ulta. Therefore, am going to purchase other quality brands that have customer service and want to keep their customers.

If I could give -10 stars I would! After using the shampoo and conditioner my hair started coming out in clumps!!:( 2-3 hands full of hair per wash. It came to a point where I have barely any hair left and I now have to use olaplex to somehow restore what is left. My curls are gone too. The hair looks lifeless and dull. It’s so horrible I can’t believe how many good reviews are here. I bought bond curl rehab salve, shampoo and conditioner, volumizing lotion and bouncy volume foam. Now all that and hundreds of $ spent are going into the trash. More importantly: what kind of poisonous chemicals do they use in this stuff to cause hair fall in clumps?? Shocking!