CURLSMITHReviews of curlsmith.com

I have ordered over £100 of Curlsmith products which I am super excited to try but sadly over 2 weeks after ordering I have not received my order or any communication on its status. I have tried to contact them several times and different was, email and Instagram, but am yet to receive any reply. I am still trying to find a telephone number to call them on but conveniently it is not listed on their website or any communication. It so frustrating because their products looking amazing but they are considerably more expensive than others on the market and at the moment there is no value for the money I have spent. After this I won’t be ordering from them again even if my hair loves the products.

My 1st order with Curlsmith was last October and that progressed as you'd expect, I placed an order, paid and order was delivered. I was running low on the wash & styler I use and wanted to try more Curlsmith products, so placed a new order on March 13. After a few days I'd heard nothing apart from the "you placed an order " email. So I emailed , the protein kit I'd ordered was out of stock but this wasn't showing that it was the case on the website when I ordered and they didn't bother telling me ! So Curlsmith decided to take my money, £100 and not tell me some was on back order and nothing would be delivered until March 26th. March 26th arrived but I'd heard no more . Back to contacting customer service yet again, nothing, no reply. I emailed yet again, "oh we're sorry the shipment only arrived this morning at 9am and the container is being unloaded" ! I'm in the UK and we were about to enter a 4 day weekend holiday, no dispatch email despite being told it was now in despatch by Lucy. Suffice to say I'm not a happy customer. Yesterday 6th April I'm told its been dispatched, woohoo! NO . The email I receive from Royal Mail today the 7th, we've picked up your package at 6.45am today and is coming via 48hr delivery! Hang on I thought it was Next Day delivery. I will never use Curlsmith ever again The customer service is the worst I've come across in a long time . They've has my £100 for a month and not a word of apology from them. My future curl products will come from UK companies.

As per another review I am still waiting for my delivery and have had poor responses from the company, including clear lies. Ordered 2 products on 24th March (1 in stock, 1 in stock 26th March, then shipping w/c 29th March). I was not told at anytime prior to purchase that they wouldn't deliver the in-stock item until the other arrived. I chased many times. Their responses - 31st March "order being processed today for dispatch today", 1st April "order is due for dispatch today", 6th April "order being processed today for dispatch today". As of 7th April still no shipping details....

I ordered products 12th March and I am still waiting (06/04/2021) for them to be delivered. One product was pre-order for 26th March but I was not made aware other products would not be dispatched until then. I asked for a tracking link and the one provided does not work. I raised my issue directly with Curlsmith and the response received was poor. Haven’t received my products yet but doubtful I’ll even order again due to the poor customer service.

Reviews are fake! I’ve posted a one star review on their website and it hasn’t been posted (the product makes my hair VERY dry). They haven’t contacted or anything. What a scam. I’m even more dissapointed now because they haven’t even gone through the trouble to fix a problem and make an unsatisfied customer satisfied.

I placed an order for a bundle originally and I really enjoyed it. The souffle does make my hair a little frizzy but nothing I can't deal with. However I ordered a repeat of the co wash because I was running low. Its registered as delivered but whereever it's been left it isn't with me or a neighbour who's willing to give it to me. I escalated it immediately with customer service. They took nearly 48 hours to respond, sent me a picture of the tracking from royal mail, completely disregarded everything I said in my email and finished with a "hope you find it soon". So they clearly have no intention of helping me find my £50 bottle of shampoo nor giving me a financial solution, I'm so disappointed that I no longer care want to support the brand and will be choosing an alternative. UPDATE: I cancelled the payment with the credit card company and after a couple of back and fourth emails, with significant delays from their side they said the would follow it up with Royal Mail. I heard nothing for 2 weeks and then I received an email saying royal mail were insisting it had been delivered but that they were going to ship me a replacement. As it was nearly a month since I'd placed my original order I responded saying it wasn't necessary as I'd purchased shampoo elsewhere in the meantime. I was informed within hours that it was too late and they had already dispatched the replacement, which they then billed to a card that's details aren't saved to my account. I was told if I decide to return it they will issue me a returns label but I decided it wasn't worth the risk, however I stand by my decision to not support this brand anymore.

CurlSmith’s new “Bouncy Volume” protein foam is disappointing. It comes out like runny, soapy water. No matter how much I shake the bottle, the product still dispenses like water. Every once in a blue moon, I get a slight puff of actual foam, but it's too much work for too little payoff. My Innersense foam, which has protein, works perfectly every time, so I will stick with that. I politely notified CurlSmith of the problem, but the rep. (Lucy) kind of blew me off twice and told me to keep shaking the bottle. After I left a negative review, she contacted me to say she would send a new pump, but it has been four weeks, and nothing has arrived. CurlSmith also did not publish the negative review, even though it was polite and acknowledged CurlSmith's general fabulousness. That is dishonest. A company that curates reviews lacks integrity. I also noticed that there are only positive reviews on all the products on the CurlSmith Website. Now I know why. I really wanted to love this foam, and when it actually comes out as foam (rare), it works, but it's inconsistent. Innersense has a smaller foam bottle, but the quality there is outstanding and is very consistent. This experience has been off-putting. In addition, CurlSmith’s actions are antithetical to their use of Scripture on the products. Even though I have literally spent hundreds of dollars buying CurlSmith products for family and friends, they will no longer be on my shopping list. Innersense, Ecoslay, and Bounce Curl will remain my go-to companies.

This is a wonderful product. I mean, I really love it. The customer service experience has been very frustrating for me. I never received my last order and no one is getting back to me. A real shame that I have to discontinue using this curly hair line that my hair loves. But It isn't worth the hassle if I don't receive an order and I can't get anyone to talk with me. I'd happily take this review down if only I can get my order or a refund. R. Weidman