Hi Luigi,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We understand your concern regarding the subscription and appreciate you bringing your experience to our attention.
We value transparency and want our customers to feel informed and comfortable with their purchases. Your feedback is important to us and will be shared with our team as we continue looking for ways to make the ordering and subscription experience clearer.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
BR
Brent
Shipping was fast and well packaged
Shipping was fast and well packaged. I like the new scent much better than the last one. Ads are a hysterical over dramatized reaction to the new scent. My wife said it smelled better but that was the extent of the "reaction". But would happily purchase again.
JA
JA
Cupid's Arrow Missed
To me, the scent was good not great, but my wife wasn't impressed. The spray nozzle fell off on the first pump and won't stay on if the cover cap is put back on. Ordering and delivery was easy and fast.
Response from CupidsSep 30, 2026
Hello,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re glad to hear that ordering and delivery were smooth and quick.
We also appreciate you letting us know about your experience with the scent and the spray nozzle. We understand how important both the fragrance experience and the product packaging are, and your feedback is valuable as we continue improving our products.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
WB
Winston B.
Everything was as expected
Everything was as expected. Smells really good and am very satisfied with the result.
CN
Chad N.
Smells incredible and is long lasting.
Smells incredible and is long lasting.
DG
Dominique G.
The scent is great
The scent is great. It definitely turns heads. It was delivered on time and a good price. Would surely buy again.
GP
Glen P.
Klantenservice reageerd niet
Order zou geleverd zijn, kunnen de zending niet vinden. Bedrijf reageerd gewoon niet. Al 3 weken aan het wachten op een antwoord…
Response from CupidsSep 30, 2026
Hi Glen,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We understand how important it is to receive your order and have timely updates along the way, and we truly appreciate your patience while waiting for a response.
We’re sorry that your experience has not met the level of communication and support you expected. Your feedback is important to us, and we’ll use it to help improve how we communicate and assist our customers.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
BG
Bei G.
**Enttäuschende Erfahrung mit…
**Enttäuschende Erfahrung mit intransparentem Abo und widersprüchlichem Kundenservice**
Bei meiner ersten Bestellung war für mich nicht ausreichend erkennbar, dass ich gleichzeitig ein monatliches Abonnement abschließe. Bemerkt habe ich das erst, als bereits eine zweite Lieferung unterwegs war. Das Abo konnte ich anschließend kündigen.
Mit dem Produkt selbst war ich nicht zufrieden. Trotzdem wurde eine vollständige Erstattung unter Hinweis auf die Bedingungen für internationale Bestellungen abgelehnt. Auf meinen ausdrücklichen Wunsch, die Produkte zurückzusenden, wurde nahezu nicht eingegangen. Konkrete Rücksendeanweisungen oder eine Rücksendeadresse erhielt ich nicht. Stattdessen wurden mir wiederholt lediglich Teil-Erstattungen angeboten.
Besonders enttäuschend war die widersprüchliche Kommunikation: Zunächst wurden mir 25 % Erstattung angeboten, später wurde dieses Angebot zurückgenommen und behauptet, höchstens 15 % seien möglich. Letztlich erhielt ich für beide Bestellungen jeweils nur 15 % zurück.
Auch die beworbene 30-Tage-Geld-zurück-Garantie hat mir als Kunden aus Deutschland praktisch nicht geholfen. Das kostenlos beigelegte Parfüm war bereits Bestandteil der zweiten Lieferung und kein nachträgliches Entgegenkommen des Kundenservices.
Insgesamt empfinde ich den Bestellvorgang als intransparent und die Bearbeitung meiner Beschwerde als widersprüchlich und wenig kundenfreundlich. Aufgrund meiner persönlichen Erfahrung kann ich Cupids nicht empfehlen.
Response from CupidsSep 28, 2026
Hello Bei,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand how important it is for the subscription terms, return options, and refund process to be clear throughout the ordering and support experience.
We also appreciate you bringing up the differences in the information provided regarding the refund options and your request for return instructions. We understand how having consistent and clear guidance would have made the process much easier to navigate.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
