KC
Ordered product in late August and…
Ordered product in late August and still hasn't arrived as of October 2nd. Overall their communication is nothing but appalling. No tracking updates since September 15th and wishy-washy responses apologising for delays but offering no solutions in terms of follow up from their end. If you're an international customer (non US based) then give this company a big miss!! Cont Oct 14th - You already have the order details. I last heard from someone named 'Lyka' several days ago, saying exactly the same thing that has been said for weeks. It's now been 7 weeks since I ordered this product and still no delivery. I stated in my reply to Lyka that I wanted either another expedited delivery (as I believe the product has been lost), or, a refund of purchase. Neither request was addressed in Lyka's reply to me. The silence is deafening I must say. The current review stands!
Response from CupidsOct 2, 2026
Hi KC, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how important it is to receive your order within a reasonable timeframe and to have clear, timely updates along the way. We also appreciate you sharing your experience with our communication and follow-up. We recognize how helpful it is to have more proactive updates and clear next steps, particularly for international orders. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team