Damian
This "company" isn't acting in good…
This "company" isn't acting in good faith. Their promise to provide a good product or "money back guarantee" has found me in the negative of $20.07 to ship back after offering me 10% off to keep it, then 15% off to keep it, then exchange for "soap", all of which I declined. There is no RMA call tag for shipping on their dime and the way they ask you to document the return is extraneous: Please include this in the RMA above in the package, not including this will result in the package being discarded. Please declare the correct number of bottles to be returned to the customer service team, otherwise, the return can be denied during the receiving stage. After you ship your order, please send us the tracking number as well as an image showing that the RMA number was included in the package label. This is important as we cannot process the return without it. Please note that return shipping is covered by the customer. Since Cupids already covered the shipping cost for the original order, the return shipping fee will need to be handled on your end. 3. Please return the item within 30 days of delivery. We must receive the returned package within 90 days of the delivery date Seems like their looking for ways to say "Yeah, we didn't process your return because you missed some minor detail". Buyer beware, Carpe doesn't have these issues and offers 4 sticks with 4 gifts for less than Cupid's offer, I'm imagining with way less returns. Seems like their company has bogus 5 star reviews on here as well. They're just batting a 1000? Really? Bad form, not how you build credibility.
Response from Cupid FragrancesJul 11, 2026
Hi Damian, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand your concerns regarding the return shipping costs, the refund options that were offered, and the return instructions you received. We also recognize how you've felt when a return process feels overly complicated or gives the impression that there are unnecessary hurdles. Your feedback about the clarity and ease of our return policy is valuable, and we'll be sure to share it with the appropriate team for review. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team



