Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances reviews

1,225 approved reviews, newest moderated first

Gino
Dec 19, 2024
SCAMMER ALERT!!!
i just read the first 4 or 5 reviews here on Trustpilot, and then I stopped reading, because these scammers did the EXACT SAME THING TO ME as they did to these other victims!!! But I have a big surprise for them. I'm a lawyer, and as soon as I can determine their true company identity, I'm going to sue them for unfair and deceptive trade practices. Do NOT try to buy anything from them. Tney are scammers!!
Response from Cupid FragrancesDec 23, 2024
Hi Gino, Thank you for sharing your feedback, and we're truly sorry to hear about your negative experience with us. We take all customer concerns seriously, and we deeply regret that you feel this way. We sincerely apologize for the issues you've encountered with our service and any confusion that may have arisen during your purchase process. We strive to provide clear communication and fair practices, and it is not our intention to cause any frustration. Please reach out to our customer support team directly at [email protected] with your order details so we can resolve the matter as soon as possible. We are committed to making things right and would appreciate the opportunity to address your concerns. Thank you for your patience and understanding. We are looking forward to resolving this for you. Best regards, The CUPIDS Team
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John R.
Dec 18, 2024
Really really works no joke and im married!
Really really works! After 15 yrs of marriage lets just say it reignited a fire in my wife and let me tell ya. Its definitely a winner winner! I must say cant keep the mrs. off me now when i wear it so its a big win cuz now we are back in honeymoon phase! 10 out 10
Response from Cupid FragrancesDec 23, 2024
Hi John, Thank you so much for your fantastic feedback! We're thrilled to hear that our fragrance helped reignite the spark in your relationship and that it's making such a positive impact. It’s wonderful to know that you're both enjoying this new chapter together, and we're honored to be a part of your journey. We truly appreciate your support and the 10/10 rating! If you ever need anything else or have any questions, don’t hesitate to reach out. Wishing you and your wife many more amazing moments! Best regards, The CUPIDS Team
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fredy A.
Dec 18, 2024
Worst company ever
Worst company ever when it comes down to talking to customers and actually helping them out . They’re out to line their pockets and don’t mind using false advertisement to trick you into paying more money then you expected. Their buy 1 get 2 free is lie . They try to say their cologne usually costs 120 dollars so you technically are getting 2 free when you’re essentially paying for all of them . When you try to ask for a refund they give you the most excuses as to why they can’t, they eventually stop replying back to you . Horrible company . Don’t buy anything from them .
Response from Cupid FragrancesDec 23, 2024
Hi Fredy, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Ryan B.
Dec 18, 2024
What a good deal buy 2 and 1 free for…
What a good deal buy 2 and 1 free for hundred dollars and they smell amazing
Response from Cupid FragrancesDec 23, 2024
Hi Ryan, Thank you for your kind words! We’re thrilled to hear that you’re enjoying your purchase and that you’re happy with both the scent and the value of our buy 2, get 1 free offer. It’s always our goal to provide our customers with high-quality fragrances at an excellent value. If you have any questions or need assistance in the future, feel free to reach out to us at [email protected]. We appreciate your support and hope you continue to enjoy your new fragrance! Best regards, The CUPIDS Team
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David G.
Dec 18, 2024
Im not saying there product is bad
Im not saying there product is bad. My complaint is, I was looking into one of there ads, buy 1 get 2 free, i wanted to find out how much the final cost was, after i gave them my info, I tried to cancel it, when I kept trying to back out of the site, it would not let me, now I DID NOT FINALIZE THE ORDER. I just kept trying to back out because they wanted to charge me 128.00, I couldn't afford it, so I just closed the site down, well those assholes took my money anyway, without finalizing the order, now they will not return my phone calls and I keep getting a computer written letter say how sorry they are, there a bunch of scammers to get your money, im reporting them to my bank and im going to post this all over the internet,
Response from Cupid FragrancesDec 23, 2024
Hi David, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team
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Dana B.
Dec 17, 2024
Well
Well, I see they put my reviews back on here, but don’t worry guys. I have a great team on this. They will find them and catch them and I will sue them. I have a very good team on it.
Response from Cupid FragrancesDec 23, 2024
Hi Dana, Thank you for taking the time to share your feedback with us. We understand your frustration and sincerely apologize for any distress caused. Your concerns are important to us, and we are committed to addressing them promptly and thoroughly. If you believe there has been any issue with your order, communication, or reviews, we want to assure you that we take such matters seriously. To investigate and resolve this matter, we kindly ask you to provide us with any relevant details, such as your order number, email address used during purchase, or previous correspondence. Please email us at [email protected] so we can ensure your case is reviewed as a priority. At Cupids, we value transparency and customer satisfaction. We are dedicated to resolving any issues and ensuring you have a positive experience with us. Thank you for giving us the opportunity to make things right. Best regards, The CUPIDS Team
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Joshua L.
Dec 17, 2024
I ordered 1 bottle of this
I ordered 1 bottle of this, and they charged me for 1, then charged me for 3 additional bottles that I did not order. I have sent 7 emails to their support email over the last 2 weeks, and no response. I have also tried contacting them on Facebook, Instagram, TikTok, and X (formerly Twitter), and still no response. This company should be brought up on legal charges. First for unapproved charges to my account, and secondly for false advertising a money back guarantee when they ignore support requests.
Response from Cupid FragrancesDec 23, 2024
Hi Joshua, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Joshua C.
Dec 17, 2024
I ordered cologne from Cupid's it never arrived and now nobody will contact me to resolve the situation I bought…
I ordered cologne from Cupid's I bought two and got one free it took a week but DHL was the shipper that they used and it never got delivered to my house I've looked around my mailbox I've talked to my neighbors I even went to the local post office to see if it was delivered there I've been trying to contact them for at least 3 weeks to get my money back or to get products at this point I do not even want their product I just want my refund they have not contacted me back I'm extremely upset at this point they've had my money for so long I am starting to charge them interest nobody will contact me and they will not resolve the situation this is a horrible company do not buy from them they do care about their customers
Response from Cupid FragrancesDec 23, 2024
Hi Joshua, Thank you for sharing your feedback with us, and we’re truly sorry to hear about the issues you've faced with both your order and our customer service. We understand your frustration, especially with the delivery and lack of communication, and we sincerely apologize for any inconvenience caused. We want to make this right for you. Please email us directly at [email protected] with your order number or any details related to your purchase, and we will prioritize resolving this issue for you, whether through a replacement or a refund. We take these matters seriously and aim to ensure every customer is satisfied with both the product and service. Again, we apologize for the delay in addressing your concerns. We look forward to resolving this swiftly. Best regards, The CUPIDS Team
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