CUMA SkincareReviews of cumaskincare.com

My issue is not with the products (I am using one of them) - it is with the inability to disengage from daily or twice daily emails/promotions/reminders. They do not have a "click here to unsubscribe" tab. You are asked to email them. You email them and get no response. You then contact on the online contact site and get no response. After months of getting nowhere - and receiving daily correspondence from them - have now blocked them and we will see how that goes. Reputable businesses who want to serve their customer base don't make it so hard - they simply allow them to stop their email subscription if they want it. Also, don't say "we will get back to you shortly" if you have no capacity or intention to do so. CUMA may not be a dodgy business but this practice makes them seem so.

BUYER BEWARE! To return 5 eye sticks to China is definitely NOT feasible. $19.90 to return & track this very small envelope. USPS said these returns most often don’t arrive at the destination. Returns for REFUND simply have not been worth the time, stress and cost, even though I followed all return requirements. I had no rash but did experience itching as I continued thinking my skin would adapt. I had one tube which was so dried out, I figured it was a resale. If not, they would allow us to send this back to a USA address for verification of return. My original invoice was $94.00, minus $19.90 for tracked shipping of 5-Cuma Eye Sticks to China, and minus other original invoice costs. Maybe Cuma is simply attempting to run out the 90-day refund requirement, which happened a few months ago. Cuma Eye Sticks refund requirements are disgusting, as are the Cuma Eye Sticks! I asked for a more reasonable return, but Cuma doesn’t care. BIG SCAM! I spent a lot of time dealing with proper return requirements. I figured I’d get $10.00 after all the hassle. I was close and now they want to give me $13.12 credit! Cuma is an extremely sore subject with me after months of trying to forget the hassle!!! As I suspected, they’ve run out their time expiration for refunds. As I said, this stuff is horrible and their return / refund is even WORSE!

I have been trying to get a hold of a PERSON on customer service. I've had emails with someone but I'm pretty sure they are a robot. My questions are going unanswered regarding returns. All I'm given is a loooong email about all the different options.

Be sure to take a picture of your puffy eyes before you start using this product. I have used it, exactly as instructed for 90+ days and have seen no difference in my puffiness. I reached out to ask about their guarantee and I was told it would only be an option if I have a picture of before and after. If this was mentioned previously, I missed it. So please remember to take a picture. I hope this product can work for you.

I’m genuinely loving this red light mask. Shipping was fast, and I also received the turmeric serum, which has been a great add-on to help maximize my results. The design is sleek and streamlined, and I love that it comes with a charging base—it looks great and fits perfectly on my nightstand. Overall, it’s been easy to use and feels like a luxury part of my nightly routine.

After asking for application advice I was told that the only way to get a full refund was with date stamped pictures before, after 30 days, after 60 days and after 90 days! I had some more exchanges and have not heard back! This is my last email to them: So you are saying that I can get a full refund if I return the product even though I don’t have any pictures? OR are you saying that I can either not return product and get 10% refund OR return product and not follow money back but get 10% back??? So basically you seem to be saying that your money back guarantee no questions asked where there is NO mention of taking pictures, is really FALSE ADVERTISING? I am shocked…you came across as customer service being a priority, responding to my questions and even suggesting that this may not be the right product for me…a quote from one of your emails: “If you’re still finding that it feels uncomfortable or causes irritation even with these methods, please stop using it — that’s important. Everyone’s under-eye skin is different, and it may simply not be the right texture for you.” At no point in our exchanges did you even say - be sure to take pictures should you need to return it! No response! Not worth getting 10% back - more satisfying to write this review…they are deceitful and liars!

What a scam! Tube was not even close to being full! Lasted one week! Customer service wants me to mail back to a China address while order screen shows Florida! Did not notice any difference in my skin! Very disappointed with this product!

This company is advertising itself as from USA and Uk. No mention of China. It does not fulfill its promise by an overriding statement that it is tumeric based. I Have been bombarded with emails addressed to me a male and then talking about a female use of the product. I’m disgusted with the barrage of requests for more business. NrEVER.