meggus
I received an incomplete defective unit, no resolution
I received an incomplete unit that was missing the grub screw and the hex key. I'm also skeptical about the carbide bits as they're not performing as they should per the MOHS scale, and several of them don't even fit in the base unit. I have been in a loop with customer service for almost a month now trying to get the grub screw and the hex key. nothing has come to me. I have tried to get a replacement unit, and keep being told to wait. I was also told to grind down the bits that didn't fit myself, or consider buying an adapter. I'm not sure what this company thinks customer service is, but it's not convincing your customers to accept an incredibly defective product or fix it themselves instead of sending replacement immediately. and I hope this gets resolved or else I'll have to go to the attorney general of your state.
Response from Culiau StoreAug 15, 2023
We're truly sorry for the frustrating experience you've had with our product and customer service. This is not the level of service we aim to provide to our valued customers. We sincerely apologize for the missing components and the issues you encountered with the bits. Your feedback is greatly appreciated, and we take your concerns seriously. If you have any further concerns or questions, please don't hesitate to reach out to us at [email protected]. Your feedback helps us improve.