Culiau StoreReviews of culiau.com

If I could give NO Stars, I would. From day one product would not hold a charge properly, only ran about 5 minutes. I thought it wasn't properly charged. I then FULLY charged it, readout said 100%. It ran 3-5 minutes. I got frustrated, so I just shoved it into a drawer. Pulled it out this week to give another try. Now, it won't charge AT ALL. I've tried several cables, outlets, etc. My phone will charge on latest combination, but Culiau is DEAD. I cannot get a response from customer service with emails and DMs sent. Save your money and DON"T BUY THIS!!!

This is sooo bad it stopped working within two sessions of using it. Do not buy this machine

Got one it didn't work. They sent a replacement, used it twice and it also quit working.

I'm pretty underwhelmed. The pen is fine, however not really as powerful as the ads make it seem, and though the battery might last for about 2 hours, the pen loses significant power about 40 minutes in and then it takes forever for it to charge. I'm very disappointed in their customer service. One of the bits I received was dull, it has no texture at all so obviously it doesn't work, also there were missing a hex key and carbide burr from the box. I got no response when I contacted them through their website, it took several days before I got a response when I contacted them through their facebook, and by then I had finally found their e-mail address. The woman I then spoke with told me the bit wasn't suitable for wood, which was false, I called her out and she then apologised and said that she had then checked in with the product team. Why she didn't ask the product team before providing me with misinformation, makes it seem to me like she just wanted to make me stop complaining and/or that she doesn't even know the product. Even though I had sent videos and pictures of the bit she just dismissed it as being because of the surfaced I used it on. By then I gave up trying to get help as she clearly didn't care nor listened to me.

Toujours aucune nouvelle de ma commande du 28 novembre bien que vous m’ayez indiqué la mettre en priorité…

Got a mail that my packet has arrived on my adress. But is not here. I wrote to them the day after, and still no respond. It was a gift and now I have to find something else from another place

Bad product, bad customer service Faulty product and no help from customer service.

I purchased the Culiau engraver last year and hardly used it. However, a project appeared that required fine engraving and carving in wax - the finished piece looked great. Sadly, the engraver no longer works. I can only have used it for around 20 hours at most - it now cuts out almost immediately making it impossible to use. I contacted Culiau who responded immediately to explain that the product only has a 60-day guarantee. This shows they have little faith in their own product. I was offered a 30% discount in order to buy the engraver again. Since this offer is readily available to all customers, it didn't really make up for the poor performance of the engraver, nor the poor returns policy. I explained to Culiau that I would be purchasing an almost identical item for a quarter of the price from another online market place. I would recommend that you shop around before buying this product. It was great whilst it worked, but it has a very short shelf-life.