GeorgeV
Great product and extraordinary after sales support!
Culiau is a company that truly believes on the quality of its products and cares about their customers! My recently experience proved the above statement true. Bought my Customizer Engraving Pen back on December, not used it frequently and last week started to malfunction, with a fully charged battery, each time I was powering it on, automatically was going to power off after 5 seconds of function. I contacted the support team, received a reply in less than 24h asking for a video of what was happening to better understand the issue. I made the video and sent it to Clara. Next day I received a confirmation that a new Customizer was shipped without any additional cost. A big thank you to Clara who resolved my issue! A big thank you to Culiau for their product, policy and after sales support! I encourage all potential buyers not to overthink if and if they like the product, to go ahead and buy it. Culiau will be there to support you!
Response from Culiau StoreJul 17, 2024
Hi George! Thank you so much for your amazing feedback! We're thrilled to hear that you had a great experience with our product and our customer support team. Providing quality products and excellent service is at the heart of what we do at Culiau. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!