Culiau StoreReviews of culiau.com

Response from Culiau StoreSep 5, 2023

Thank you for taking the time to leave your feedback. We apologize for any difficulty you may have encountered with our website. We constantly strive to improve our user experience, and your input is valuable in this regard. Thank you for choosing our products, and we appreciate your understanding regarding the website issue. If there's anything else we can assist you with, please feel free to let us know.

Response from Culiau StoreDec 6, 2022

Hi Sharon ! Thank you so much for your feedback. We are glad to hear that you're happy with our service.

Response from Culiau StoreOct 26, 2022

Jef! Thank you very much for your review. I'm glad we were able to help you. Contact us anytime, we'll be there to help you!

Response from Culiau StoreSep 19, 2022

Hi Kim, we'd love to see that, it must be an amazing piece of art! Sorry about the battery, we're always looking for improvements! Make sure you charge it properly too ;) Remember you can contact us anytime you need it!

Response from Culiau StoreSep 5, 2023

Hi Clayton! We appreciate you sharing your experience with us. We sincerely apologize for the issues you've encountered with your engraving pen and the inconveniences caused. It's great to hear that our support team has been in touch with you to assist in resolving these problems. Your feedback is essential to us as it helps us identify areas where we can improve our products and services. We understand your concerns, and we're committed to making things right for you. Thank you for your patience and for giving us the opportunity to rectify this situation. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. We're here to help.

Response from Culiau StoreAug 7, 2022

Hi Karin, sorry to hear about your bad experience! I can assure you the replacement was triple-checked and won't be faulty. Regarding the 60-day policy, we are based in the US, so the European laws do not apply to our company. Sorry about this bad experience, and let me know if you need anything!

Response from Culiau StoreSep 5, 2023

Thank you for sharing your positive experience with our Customizer! We're delighted to hear that it's working well for you. Regarding the issue with one of the largest ball engraver bits not fitting in the collar, this can sometimes be resolved by gently filing or sanding a small portion of the bit where it inserts into the Customizer. If you have any questions or need guidance on this, please don't hesitate to reach out to our customer support team. We're here to ensure you have the best possible experience with our products and can assist with any adjustments or replacements you may need. Once again, thank you for your feedback, and we hope you continue to enjoy using your Customizer for your creative projects!