Culiau StoreReviews of culiau.com

Response from Culiau StoreFeb 1, 2025

Hi Joe, We sincerely apologize for the inconvenience you've experienced with your recent purchase. We understand how frustrating it must have been to encounter a delayed delivery and a malfunctioning device within such a short period. Please rest assured that we are taking your feedback seriously and will address this issue with the utmost urgency. We will send you an email.

Response from Culiau StoreFeb 2, 2025

Hi Ann, We hear your frustration and apologize for the poor experience. This is far from the level of service we aim to provide. Could you please give us your order details? We'll address the issue immediately and ensure you receive the assistance you need. We want to make things right for you. We sent an information request to gather the details. Your satisfaction is important to us, and we're here to help.

Response from Culiau StoreFeb 1, 2025

Hi Keltie, Please accept our apology, waiting over four weeks without any updates or responses from our customer support team is unacceptable, and we are committed to addressing this issue promptly. We understand the frustration you've experienced with your order and we take full responsibility for the inconvenience this has caused you. Please know that we are a legitimate business, and your trust is important to us. Will contact you shortly to address your concerns and provide a resolution.

Response from Culiau StoreFeb 2, 2025

Hi Miranda, Your frustration is completely understandable and we deeply regret that you've had to deal with this inconvenience. We want you to know that your satisfaction is our priority and we truly want to make things right for you. Expect an email from us as we strive to resolve this issue and restore your confidence in our service.

Response from Culiau StoreFeb 2, 2025

Hi Chris, We truly apologize for the trouble you've experienced. We understand your frustration, and your feedback is very important to us. Although we've been working hard to keep up with an increased orders, we know we haven't met your expectations. We see that you’ve already received your order, but we want to ensure everything is sorted out for you. We’ll be reaching out to you via email to address any remaining concerns and make things right.

Response from Culiau StoreFeb 2, 2025

Hi Jen, We sincerely apologize for the trouble you've experienced with your product and for any frustration it has caused. We acknowledge your concerns and want to assure you that we are committed to addressing this issue. We understand how disappointing it must be to have a product that stops working so quickly. Please know that we are here to make things right for you. We have replied to your email and followed up but have not received a response, would like to resolve this matter promptly. Please check your email for our messages. We truly value your feedback and are eager to address your concerns. We look forward to turning this situation around and ensuring your satisfaction.

Response from Culiau StoreFeb 2, 2025

We apologize for the inconvenience you've experienced. It appears you may have purchased from a deceptive seller. Unfortunately, some sellers use our content but send a different tool. Please note that the official Customizer is exclusively sold through Culiau, Resparked, and our verified Amazon store, "Culiau Tools." If you would like to obtain the genuine Customizer, we would be happy to assist you you can reach us at [email protected].

Response from Culiau StoreNov 12, 2024

Hi there! We’re sorry to hear about the issues with your engraving pen, and we understand how disappointing that must be. 😔 It sounds like you've tried troubleshooting, and we want to help resolve this for you. Please reach out to us directly at [email protected] with your order details. We’ll make sure you receive the support needed. Thank you for giving us a chance to make this right, and we look forward to helping you enjoy your engraving pen to its fullest potential! 😊