Culiau StoreExplore the world of DIY tools with Culiau. Our mission is to spark creativity and provide tools that inspire. Join us in reimagining crafting possibilities! ✨Experience the joy of crafting with us – your journey to creativity starts here! 🧡
Culiau Store (culiau.com) has 244 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Kristy D.
I have not received my pen yet, but I'm so excited! I love that anyone could use this, even a child.
Response from Culiau StoreAug 29, 2024
That’s so exciting! 😊 We’re thrilled that you’re excited about your Customizer! It really is such a versatile tool that anyone can use—even kids (under supervision, of course)! Let us know when it arrives, we can’t wait to hear what you think!
Rebecca J.
Customer support was phenomenal, in a world where you don’t expect such service anymore. Communication was excellent, prompt and kind.
Response from Culiau StoreAug 9, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer support. We always strive to provide excellent service, and it means a lot to us that you appreciated it. We're here for you anytime! Culiau Team
Brandye B.
I don't remember filing a ticket, everything went perfect with the order & quick delivery!
Response from Culiau StoreAug 9, 2024
Thank you for the wonderful feedback! We're delighted to hear that your order went smoothly and that you were pleased with the quick delivery. Culiau Team.
Joanna R.
Amazing tool and customer service is wonderful too. So glad I purchased it.
Response from Culiau StoreAug 9, 2024
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your Customizer and had a great experience with our customer service. Your satisfaction is our top priority, and we're glad we could meet your expectations. Culiau Team
Mathias
Much better than expected. I had my worries but I received the product and it worked. Soon, the battery quickly died but sending them a video of the issue was enough and they send a replacement engraver.
Response from Culiau StoreJul 31, 2024
Hey Mathias! 👋 Thanks so much for taking the time to share your experience with us. We're really glad to hear that the product exceeded your expectations! 😊 We're sorry about the battery issue you encountered, but we're thrilled that our team was able to quickly resolve it by sending you a replacement engraver. That's exactly the kind of service we aim to provide! If you ever need any help or have any questions about your new engraver, please don't hesitate to reach out. We're always here to help! Thanks again for your feedback - it helps us keep improving. Happy engraving! 🎨✨
Sarah L.
Fast response time. Helpful guidance for sending video link of my problem. Pleasant and polite customer service. All in all the best online customer service I have ever had.
Response from Culiau StoreJul 30, 2024
Hi Sarah! Thank you so much for your kind words! 😊 We're thrilled to read that you had a great experience with our customer service. It's wonderful to have you as part of our community! We're always here to help if you need anything else.🌟
Cheryl E.
The service I received from Culiau was great. I bought the stencils and attachments first of all thinking I had added the Culiau engraving pen, it wasn’t until my order arrived that I noticed I had forgotten to order the pen. So I went back online and ordered the pen, I paid for it and only after I found I hadn’t put the discount code in my order so I mailed them and explained about the discount code, it was my mistake however they sorted it out and I received the discount. The customer service I have received has been excellent I now await for my engraving pen to arrive so I can extend my crafting. I know that if I need any further items I wouldn’t hesitate to go to the site online. I would recommend anybody who is furthering their love for engraving to look Caliau up and receive the full support as I have.
Response from Culiau StoreJul 29, 2024
Hey Cheryl! 😊 Wow, thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a positive interaction with our team and our products. It's great that you found our stencils and attachments useful for your crafting projects. And don't worry about that little hiccup with the engraving pen - these things happen! We can't wait for you to receive your engraving pen and start creating some amazing pieces. Please don't hesitate to reach out if you need any tips or have questions about using it. We'd love to see what you make! Your recommendation means the world to us. We're always striving to provide the best support and products for engraving enthusiasts like yourself. Thanks again for your awesome feedback, Cheryl. Happy crafting, and we look forward to seeing you on the site again soon! 🎨✨
D
J'ai constaté une surchauffe de l'appareil à l'utilisation. J'ai donc contacté le SAV et j'ai été mise en contact avec Clara qui m'a immédiatement chaleureusement accueilli et proposé de remplacer le stylo. Je ne pensais pas être prise en charge si vite, je suis absolument ravie du SAV.
Response from Culiau StoreJul 24, 2024
Bonjour! Merci pour votre retour positif ! 🌟 Nous sommes ravis que le problème de surchauffe ait été résolu rapidement et que vous soyez satisfait du service. N'hésitez pas à nous contacter si vous avez besoin d'une aide supplémentaire.
