Culiau StoreReviews of culiau.com

Response from Culiau StoreJan 9, 2025

Hi Tom, We sincerely apologize for the experience you’ve had with your order. 🙏 We completely understand your frustration, and it’s never our intention for our customers to feel this way. Due to an exceptionally high volume of inquiries during the holiday season 🎄, we’ve been delayed in responding, and for that, we are truly sorry. We want to assure you that your trust is important to us, and we are committed to making this right. Regarding your order, it appears that there was an issue with the shipment. Please reach out to us at [email protected], and we will prioritize your case to ensure a resolution. If you prefer a refund or a replacement for the missing item, let us know, and we will handle it promptly. We deeply regret the inconvenience caused and appreciate your patience. Thank you for bringing this to our attention, and we hope to restore your trust in us. ❤️ Warmly, The Resparked by Culiau Team ✨ “Ignite your creativity” ✨

Response from Culiau StoreJan 31, 2025

Thank you so much for your feedback. We truly appreciate you sharing your experience, and we’re deeply sorry for the frustration and inconvenience you’ve faced. Due to a recent backlog, our response times have been longer than usual, and we completely understand how this has added to your frustration. We see the case was resolved, but we want to assure you that we’re always here to help if there’s anything else you need. Thank you again for your patience, and don’t hesitate to reach out if you have further concerns!

Response from Culiau StoreFeb 1, 2025

We are truly sorry to hear about your frustrating experience with our Customizer. We truly understand your disappointment when a product doesn't meet expectations, especially when you're eager to complete a project. We know how important it is to have reliable tools, and we deeply apologize for any inconvenience this has caused. Your feedback is very important to us, and we are committed to resolving this issue. Rest assured, we'll be contacting you via email to resolve this issue and make things right.

Response from Culiau StoreFeb 1, 2025

Hi Diane, Thank you for bringing this matter to our attention. We deeply regret the inconvenience and frustration you've experienced with your order, and we sincerely apologize for the delay in receiving your engraving pen. It is unacceptable that the item has not arrived as promised, especially when it was meant to be a Christmas gift. We understand how important it is to receive timely and effective customer support, and we are truly sorry for the lack of response to your emails. Please know that we are reaching out to you via email to address this matter and ensure all of your concerns are addressed.

Response from Culiau StoreFeb 2, 2025

Hello Darren, We apologize for the delay and any inconvenience you've experienced. We understand how frustrating it can be when an order takes longer than expected. Due to a recent backlog, our response times have been longer than usual, but we’re actively working to catch up and address all inquiries. To speed up the resolution, we've sent out a request for more information and you can also reply to this with any additional details like the order ID and we’ll make sure to assist you promptly.

Response from Culiau StoreFeb 1, 2025

We are deeply sorry that we were not able to provide the service you deserve, the lack of delivery and the unresponsiveness of our support team is certainly not the level of service we strive to provide, and I understand how upsetting this situation must be. Will get in touch with you via email to promptly address your concerns and make sure your order is delivered promptly.

Response from Culiau StoreFeb 1, 2025

Hi Elizabeth, We know how frustrating to see your item stuck at a facility for 19 days with no response from customer service, especially when it was meant to be a birthday gift. We completely understand how disappointing it must be to miss that special date and now worry about receiving it in time for Christmas. "The service you've experienced falls short of our standards, and I deeply regret the inconvenience this has caused. We want to make sure this situation is resolved for you as quickly as possible. We will get in touch with you via email to quickly address your concerns.

Response from Culiau StoreFeb 1, 2025

Hi Nancy, We regret to hear about your dissatisfaction and value your feedback. It's extremely upsetting to know that our customer service has failed you, especially after multiple attempts to reach us. This falls short of the standard we aim to maintain, but we are here to make this right. Please know that we have contacted you via email to get this resolved as quickly as possible.