Cuddle ClonesReviews of cuddleclones.com

This company is ridiculous! I placed an order over a month ago and tracking states it was picked up on 11/24/24 (over 2 weeks after I ordered it) and here it is 12/11/24 and I still don’t have! Heres the kicker, it w supposedly was picked up from a location that is 20 minutes from my house! SMH …don’t waste you money, time or emotion on this company ir any if it’s products!!!!!

Great response

Avoid this company! I placed an order on November 5, 2024. A shipping label was created immediately but the product never shipped. After unsuccessful attempts to resolve this with the company, I filed a complaint with the Better Business Bureau a month later. I am still being promised a replacement that I do not need or want (it was a Christmas gift) and they are refusing to refund my money. Purchase on Etsy instead and avoid dealing with this company.

I placed two orders about 5 days apart, one for a plush and the second for a portrait. I chose rush production and shipping for both, since the website as of November 20 said they could still promise Christmas delivery on both items with the rush. The portrait was finished within two weeks, but before it shipped I tried to alert them that the shipping address was incorrect and I needed to fix it ASAP. I received no response, and a day or two later, I got notice that the shipping label was created - with the wrong address, and again with no response to my inquiry. I reached out a second time to bring this to their attention and ask what could be done, and I still have not received any acknowledgment days later. I have had to talk to UPS and pay them upwards of $45 just to *try* to reroute the package, on top of the expedited shipping I already paid to Cuddle Clones. Meanwhile, the 2-week production date for the plush came and went nearly a week ago, and when I reached out for this one, I did immediately get an agent, but the answer I received as to order status was that "there was a delay in production" and they'd refund the rush fee. Which is great, I'm grateful to have that $100 back, but they could not even provide an estimate of when it might be done, just telling me they'd ship it once it was done and arrived at their HQ - and, the biggest problem, I had to reach out and ask them instead of being alerted to any delay proactively by the company. If I hadn't made waves, I'd have just been out a significant amount of money, and now I have to sit on my hands for the next 6-8 weeks, waiting to see *if* it ever shows up at all. The best part is that if you look at their "holiday shipping updates" page, it denies any problem with order fulfilment at all: "Current Shipping Status: On Time Delivery All orders are currently shipping on time and as promised. You will receive your order within the anticipated creation and shipping options you choose. Updated Daily" I don't know how the company can claim any of that with what I'm experiencing, let alone the plethora of other customers I've seen leaving reviews about months-late orders. With these production delays evidently dating back into October, per prior reviews, it should never have been an option for me to choose rush and should not have been a promise that I'd have it before Christmas. I'm really glad this is a personal order for myself and not a Christmas present, and I hope the portrait that will be a Christmas present makes it here somehow. Something needs to be fixed. I ordered a plush three years or so ago and while it wasn't a great match to my dog then, I at least didn't feel like I was getting lied to. Edit 12/10: I just received the email that my plush has been *started*, a week after the original promise date but conveniently the day after my review. Cute, guys. Edit 12/13: UPS successfully rerouted the portrait (thank you to them!), and I received another email that my plush was almost done and would be "soon" sent to their HQ and then to me. I'm confused as to why, if it only takes three days from start to "almost finished", there were the initial weeks of unannounced delay, but Cuddle Clones has refunded the rush fee and it looks like I'll be at least getting the order well before the standard 8-week turnaround. So I'm still not pleased, and I still find the timing a little convenient, but I will give credit where it is due and thank them for getting the order ready. Hopefully.

Chatting with Bruna was an amazing experience. So helpful with my first time ordering. I look forward to ordering more in the future.

Merry was amazing. Thank you!

I inadvertently sent my order to the wrong address

The website had a glitch in going to final checkout. I checked the "Chat" button and it was a great experience. This was on a Sunday morning!!!